Position Overview:

We are seeking an experienced and innovative Senior Tooling Architect to join our IT Service Management team at FactSet. This role, whilst being part of our ITSM team, encompasses a broad range of enterprise technology tools, including monitoring, observability, automation, and delivery management solutions as well as core ITSM tooling. The ideal candidate will have a strong background in designing, implementing, and optimizing enterprise IT tools and related infrastructure.

Key Responsibilities:

Enterprise Tooling Architecture:

Design and oversee the implementation of a comprehensive enterprise tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management.Ensure that all tools integrate seamlessly with each other and with other enterprise systems.Develop and maintain a roadmap for enterprise tool enhancements and upgrades

Tool Integration and Optimization:

Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise to reduce manual effort and maximise quality and productivity.Optimize existing tooling infrastructure to improve efficiency, reliability, and performance.Implement best practices, industry standards and frameworks for configuration and usage of enterprise technology tools.

ITSM Tooling:

Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes.Ensure that ITSM tools integrate seamlessly with other enterprise tools and systems.Support and improve existing tooling implementation programmes.Develop and maintain a roadmap for ITSM tool enhancements and upgrades.Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (e.g., monitoring, CMDB, service desk, automation tools).

Innovation and Strategy:

Stay updated on emerging enterprise technology tools and assess their potential impact and benefit to FactSet.Develop strategies to leverage new tools and technologies to enhance IT service delivery and overall business operations.Lead proof-of-concept initiatives to evaluate new tools and drive their adoption.

Process Improvement:

Continuously improve IT and business processes through effective use of technology tooling.Identify opportunities to automate processes and reduce manual efforts.Collaborate with technology teams to ensure that tools support and enhance service delivery and business operations.

Governance and Compliance:

Establish governance frameworks to ensure consistent and compliant usage of all enterprise tools.Develop and implement policies and procedures for tool management and usage.Conduct regular audits to ensure compliance with established policies and standards.

Training and Support:

Provide training and support to technology staff on the effective use of enterprise tools.Serve as a subject matter expert for enterprise tools and related technologies.

Vendor Management:

Collaborate with vendors to ensure that tools meet FactSet's requirements.Manage vendor relationships and service-level agreements (SLAs).Evaluate and select new vendors and tools as needed.

Leadership and Mentoring:

Foster a culture of innovation, collaboration, and continuous improvement.

Minimum Requirements:

Extensive experience (typically 15+ years) in enterprise technology, with a strong focus on management, effectiveness and architectureSignificant experience in tooling architecture and enterprise systems.Proven expertise in designing, implementing, and managing a variety of enterprise tools such as ServiceNow Splunk, Jenkins, Puppet, Grafana and Lightstep.Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid

Critical Skills:

Demonstrated ability to integrate and optimize tooling across complex IT environments.Excellent analytical, problem-solving, and strategic thinking skills.Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment.Robust problem-solving and analytical capabilities.Experience in vendor management and negotiation.Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels.Meticulous attention to detail to ensure accuracy and thoroughness.

Additional/Desirable:

Strong understanding of ITSM best practices and principles; ITIL certification is preferred.Tooling/Technology Specific qualificationsExperience of managing and working with offshore teams to support day to day activities.Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights.Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Experience of integrating with other industry tooling such as Apptio, Workday, Jira and DevOps tooling.

Education:

A-Level or Equivalent college-level qualification