The watsonx Customer Success Manager is a professional technical role that engages customers with deep technical skills, especially in the watsonx product suite and AI technology. The watsonx Customer Success Manager will discuss and create specific use cases with customers that will bring value to their business, and work closely with them to ensure that they actually experience the value of using our software products, especially watsonx.

You will bring your skills, enthusiasm, and proof that IBM's Open Hybrid Cloud Platform & AI strategy and its core software products and technologies bring significant business value to IBM's key customers, and will be a trusted and exciting partner to work with. This is an exciting role for a partner.


Job Description:
As a watsonx CSM (Architect), you will primarily perform the following activities for customers who have purchased IBM watsonx software products
- Support in the development or creation of use cases
- Design solution architectures and build MVPs
- Assist with IBM software deployment and utilization of Red Hat OpenShift platform
- Through the above activities, we will help our clients to experience the business value of IBM products and increase the use of our products and technologies.
- To lead customers to renew their contracts for purchased IBM products in cooperation with business partners and sales teams for the products they are using
- Collaborate closely with business partners and other roles within IBM, including sales, technical sales, service, support, development, etc., to achieve the above (collaborate with the Global team as appropriate).