About Johnson Johnson

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

The DELIVER organization strives to deliver an exceptional customer experience through leading critical customer-facing functions such as distribution, customer service, logistics and transportation across Johnson Johnson Family of Companies.

DELIVER APAC manages a complex network of Distribution centers (DC’s) and Customer Services centers across APAC supporting multiple distribution channels to JJ broad range of customers.

PURPOSE OF POSITION

This position serves as the cluster lead for Deliver Integration, responsible for shaping and implementing our regional strategy, collaborating across Janssen Supply Chain, Data Operations, Commercial, Quality, Finance and Global DELIVER Operations (Distribution, Transportation, Customer Service Capabilities, IT) to ensure alignment of regional priorities to global and E2E strategies of JJIM, driving global harmonization across JJIM DELIVER on product introduction and product change management ,also strengthening functional expertise and leveraging best practice to improve operational capabilities, efficiency excellence across JJIM Deliver Asia Pacific Operations.

KEY RESPONSIBILITIES

Actively contribute to New Product Launch teams ensuring visibility to regions and DELIVER capabilities are built in.POC for regional RAD, DIM, Commercial for regional business strategy, translate commercial customer product supply strategies into DELIVER to optimize network capabilities while strengthen the product portfolio.Evaluate new and innovative business capabilities to drive incremental value for business.Collaborate and integrate across all DELIVER departments to ensure product continuity, compliance, efficiency, and Transparency.Define and implement technology, digitalization and analytics solutions to support process capability maturity.Own the Analytics capability for Deliver APAC in alignment with Global and make sure those metrics, analytics are driving up customer experience, SC efficiencies and Strategy implementation to support business growth.Develop System Solution deployment strategy and roadmap aligned with operation and business priorities.Define business process standards, develop and execute on clear strategy and outline best practices to improve cost/efficiency/service for cluster. Strengthen Continuous Improvement capabilities and culture. Lead JJOS (lean methodology) opportunity implementations for the region and drive business excellence across all Deliver elements and processes.Lead all regional Deliver excellence programmes across the Deliver CoE for the Cluster.Support regional Deliver Segment leadership in prioritizing investment in relevant areas to reach best in class performance

About Johnson Johnson

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

The DELIVER organization strives to deliver an exceptional customer experience through leading critical customer-facing functions such as distribution, customer service, logistics and transportation across Johnson Johnson Family of Companies.

DELIVER APAC manages a complex network of Distribution centers (DC’s) and Customer Services centers across APAC supporting multiple distribution channels to JJ broad range of customers.

PURPOSE OF POSITION

This position serves as the cluster lead for Deliver Integration, responsible for shaping and implementing our regional strategy, collaborating across Janssen Supply Chain, Data Operations, Commercial, Quality, Finance and Global DELIVER Operations (Distribution, Transportation, Customer Service Capabilities, IT) to ensure alignment of regional priorities to global and E2E strategies of JJIM, driving global harmonization across JJIM DELIVER on product introduction and product change management ,also strengthening functional expertise and leveraging best practice to improve operational capabilities, efficiency excellence across JJIM Deliver Asia Pacific Operations.

KEY RESPONSIBILITIES

Actively contribute to New Product Launch teams ensuring visibility to regions and DELIVER capabilities are built in.POC for regional RAD, DIM, Commercial for regional business strategy, translate commercial customer product supply strategies into DELIVER to optimize network capabilities while strengthen the product portfolio.Evaluate new and innovative business capabilities to drive incremental value for business.Collaborate and integrate across all DELIVER departments to ensure product continuity, compliance, efficiency, and Transparency.Define and implement technology, digitalization and analytics solutions to support process capability maturity.Own the Analytics capability for Deliver APAC in alignment with Global and make sure those metrics, analytics are driving up customer experience, SC efficiencies and Strategy implementation to support business growth.Develop System Solution deployment strategy and roadmap aligned with operation and business priorities.Define business process standards, develop and execute on clear strategy and outline best practices to improve cost/efficiency/service for cluster. Strengthen Continuous Improvement capabilities and culture. Lead JJOS (lean methodology) opportunity implementations for the region and drive business excellence across all Deliver elements and processes.Lead all regional Deliver excellence programmes across the Deliver CoE for the Cluster.Support regional Deliver Segment leadership in prioritizing investment in relevant areas to reach best in class performance

EXPERIENCE AND FUNCTIONAL COMPETENCIES:

Education and/or additional training: BA in Logistics/Supply Chain/Business required; Advanced degree like MA and MBA preferred.Lean/Six Sigma Certified, with a proven track record of driving continuous improvement programs and culture.Min. 5 years in end-to-end supply chain related disciplines and a minimum of 5 years demonstrated direct people management experience is required.Deep expertise across core Order to Cash processes, with strong knowledge of transportation and Warehouse operational processes and systems (SAP, WMS, TMS etc)Fluency in both Japanese and English.Previous experience managing warehousing operations preferred.Strong understanding of SAP processes in order-to-cash and procure-to-pay modules (SD/MM)Strong experience/understanding of process design, standards definition and implementation and building best practices in Operations efficiencyProven track record of delivering cost savings and service improvement from data driven insights.Experience in designing and deploying digitalization solutions and analytics capabilities for cost/service visibility.Strong Warehouse transition experience demonstrated from leading multiple warehouse transition projectsSuccessfully lead multiple large scale / complex projects covering multiple markets, experienced with project management methodologies (eg, PMI/PMP, Prince2, FPX etc)Strong Customer focused orientation and pro-active attitudeExperienced supplier management, with demonstrated cases of strong negotiation and influence to deliverWarehouse tendering support experience, including solution and facility design, partner negotiation, transition planning and issue management.Proficient understanding of supplier contracts, contract/legal clauses, and experience in mitigating contractual issues with suppliers.Track record of developing and building diverse, high-performance teams with a strong sense of mission, capable of navigating matrix organizationsSkills to build an organization embracing a culture of functional excellence and continuous improvementE2E mindset and collaborative, influence-based leadership approachAbility to promote a vision and drive change to transform organizations, via strong engagement/communicationHighly skilled communicator with demonstrated ability to synthesize large quantities of information and present cogent recommendationsPrevious experience in Pharmaceutical operations, with strong understanding of local regulatory and statutory requirements for product import, storage, labelling and distribution.Highly collaborative and influential. Ability to work regionally and globally, across businesses units and functions, building strong partnerships internally and externally with strong customer focus.

Leadership Competencies

Live Our Credo – Demonstrates and inspires the behaviors that reinforce Our Credo.Connect – Cultivates meaningful external relationships and partnerships outside of JJ, adding value and insights for the enterprise; insight-driven to proactively uncover critical unmet needs and turn them into new opportunities.Shape – Translates insights into innovative and viable products or solutions, creating value; challenges the status quo and leads change management activities, creating positive change; takes and properly manages risks, while maintaining the highest standards of quality and compliance, contributing to value creationLead - Takes ownership for talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations and encourages others, contributing to a high-performing organizationDeliver - empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future results

EXPERIENCE AND FUNCTIONAL COMPETENCIES:

Education and/or additional training: BA in Logistics/Supply Chain/Business required; Advanced degree like MA and MBA preferred.Lean/Six Sigma Certified, with a proven track record of driving continuous improvement programs and culture.Min. 5 years in end-to-end supply chain related disciplines and a minimum of 5 years demonstrated direct people management experience is required.Deep expertise across core Order to Cash processes, with strong knowledge of transportation and Warehouse operational processes and systems (SAP, WMS, TMS etc)Fluency in both Japanese and English.Previous experience managing warehousing operations preferred.Strong understanding of SAP processes in order-to-cash and procure-to-pay modules (SD/MM)Strong experience/understanding of process design, standards definition and implementation and building best practices in Operations efficiencyProven track record of delivering cost savings and service improvement from data driven insights.Experience in designing and deploying digitalization solutions and analytics capabilities for cost/service visibility.Strong Warehouse transition experience demonstrated from leading multiple warehouse transition projectsSuccessfully lead multiple large scale / complex projects covering multiple markets, experienced with project management methodologies (eg, PMI/PMP, Prince2, FPX etc)Strong Customer focused orientation and pro-active attitudeExperienced supplier management, with demonstrated cases of strong negotiation and influence to deliverWarehouse tendering support experience, including solution and facility design, partner negotiation, transition planning and issue management.Proficient understanding of supplier contracts, contract/legal clauses, and experience in mitigating contractual issues with suppliers.Track record of developing and building diverse, high-performance teams with a strong sense of mission, capable of navigating matrix organizationsSkills to build an organization embracing a culture of functional excellence and continuous improvementE2E mindset and collaborative, influence-based leadership approachAbility to promote a vision and drive change to transform organizations, via strong engagement/communicationHighly skilled communicator with demonstrated ability to synthesize large quantities of information and present cogent recommendationsPrevious experience in Pharmaceutical operations, with strong understanding of local regulatory and statutory requirements for product import, storage, labelling and distribution.Highly collaborative and influential. Ability to work regionally and globally, across businesses units and functions, building strong partnerships internally and externally with strong customer focus.

Leadership Competencies

Live Our Credo – Demonstrates and inspires the behaviors that reinforce Our Credo.Connect – Cultivates meaningful external relationships and partnerships outside of JJ, adding value and insights for the enterprise; insight-driven to proactively uncover critical unmet needs and turn them into new opportunities.Shape – Translates insights into innovative and viable products or solutions, creating value; challenges the status quo and leads change management activities, creating positive change; takes and properly manages risks, while maintaining the highest standards of quality and compliance, contributing to value creationLead - Takes ownership for talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations and encourages others, contributing to a high-performing organizationDeliver - empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future results