Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally. Build and maintain positive relationships with tenants, ensuring a high level of satisfaction. Resolve tenant issues with empathy and effective problem-solving skills. Coordinate with internal teams to address maintenance, billing, or service-related concerns. Facilitate smooth communication between tenants and the property management team. Provide detailed explanations of property policies, procedures, and updates. Handle complaints or disputes with a persuasive and solution-oriented approach. Contribute to customer retention strategies by delivering excellent service.