General Information Req # WD00076589 Career area: Information Technology Country/Region: Singapore State: Central Singapore City: SINGAPORE Date: Thursday, February 6, 2025 Working time: Full-time Additional Locations:  * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Install, upgrade, support and troubleshoot Windows 10 and Microsoft OfficeDealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support EngineersProvide user data and application recoveryUse diagnostic tools to troubleshoot problems associated with networkconnectivity, and workstation hardware/softwareUse tools and methodologies to load, copy and customize operating system configurations for deploymentResponsible for tracking hardware and software inventoryFamiliarize end users on basic software, hardware and peripheral device operationTake ownership and responsibility of queries, issues and problems assigned to the Desktop Support EngineersWorks with vendor support contacts to resolve technical issues within the desktop environmentEscalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/PoliciesInstall, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipmentPerforms general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentPerforms remedial repairs on computers, laptops, printers and any other authorized peripheral equipmentCustomize desktop hardware to meet user specifications and site standardsProvide VIP supportResolve and update incidents within SLA and also update stakeholders for P1 casesUpdate KB with solution provided
You Bring2-3 years of Desktop / IT Support related experience  Additional Locations:  * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE * Singapore * Singapore - Central Singapore * Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE