General Information Req # WD00076667 Career area: Information Technology Country/Region: Singapore State: Central Singapore City: SINGAPORE Date: Friday, January 3, 2025 Working time: Full-time Additional Locations:  * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Responsibilities:

Incident Management:Respond to escalated incidents from L1 support, providing timely and effective resolution.Diagnose and troubleshoot complex technical problems across various technologies.Perform root cause analysis to prevent recurring incidents.Document incident resolution steps and maintain knowledge base articles.Problem Management:Investigate and resolve underlying problems affecting IT services.Proactively identify potential issues and implement preventative measures.Collaborate with other teams to address complex problems.Change Management:Implement approved changes to IT systems, following established procedures.Ensure changes are implemented with minimal disruption to services.Validate successful implementation and document changes.System Monitoring & Maintenance:Monitor the health and performance of IT systems.Perform routine maintenance tasks to ensure system stability and security.Identify and address performance bottlenecks.Technical Expertise:Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.Stay current with industry best practices and emerging technologies.Provide technical guidance and mentorship to L1 support engineers.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage. Strong understanding of ITIL framework and service management principles.Excellent analytical, problem-solving, and troubleshooting skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.  Relevant certifications (e.g., AWS certification) is a plus.

Key Skills:

BMC Control-M administration and troubleshootingAWS cloud services management and supportWindows and VMS operating system administrationSecurity best practices and implementationIncident and problem managementChange managementSystem monitoring and maintenanceCommunication and collaboration Additional Locations:  * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE * Singapore * Singapore - Central Singapore * Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE