[LPS] Senior Server Engineer **General Information** Req # WD00076667 Career area: Information Technology Country/Region: Singapore State: Central Singapore City: SINGAPORE Date: Friday, January 3, 2025 Working time: Full-time **Additional Locations** : * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Responsibilities:** + **Incident Management:** + Respond to escalated incidents from L1 support, providing timely and effective resolution. + Diagnose and troubleshoot complex technical problems across various technologies. + Perform root cause analysis to prevent recurring incidents. + Document incident resolution steps and maintain knowledge base articles. + **Problem Management:** + Investigate and resolve underlying problems affecting IT services. + Proactively identify potential issues and implement preventative measures. + Collaborate with other teams to address complex problems. + **Change Management:** + Implement approved changes to IT systems, following established procedures. + Ensure changes are implemented with minimal disruption to services. + Validate successful implementation and document changes. + **System Monitoring & Maintenance:** + Monitor the health and performance of IT systems. + Perform routine maintenance tasks to ensure system stability and security. + Identify and address performance bottlenecks. + **Technical Expertise:** + Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies. + Stay current with industry best practices and emerging technologies. + Provide technical guidance and mentorship to L1 support engineers. **Qualifications:** + Bachelor's degree in Computer Science, Information Technology, or a related field. + 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage. + Strong understanding of ITIL framework and service management principles. + Excellent analytical, problem-solving, and troubleshooting skills. + Strong communication and interpersonal skills. + Ability to work independently and as part of a team. + Relevant certifications (e.g., AWS certification) is a plus. **Key Skills:** + BMC Control-M administration and troubleshooting + AWS cloud services management and support + Windows and VMS operating system administration + Security best practices and implementation + Incident and problem management + Change management + System monitoring and maintenance + Communication and collaboration **Additional Locations** : * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE * Singapore * Singapore - Central Singapore * Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE