[Introduction of ZEISS Group & ZEISS Korea]

The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology,industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.

ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:

Semiconductor Manufacturing TechnologyIndustrial Quality SolutionsResearch Microscopy SolutionsMedical Technology

※ 더 자세한 ZEISS Korea와 각 사업 부문에 대한 내용은 ZEISS 기업·채용 홈페이지에서 확인하실 수 있습니다.

[ Job title & Location ]

Division: MED

Job title: CIC (Customer Interaction Coordinator /정규직)

Location: 서울 (송파구 문정동)

[Key Responsibilities ]

1. Customer Support and Communication Management

Provide initial response and classification of customer inquiries (via phone, email, or online).Route service requests to the appropriate team (e.g., engineers, technical support) and track progress.Monitor the status of customer inquiries and provide timely updates.Collect and report customer feedback to enhance satisfaction.

2. Service Process Management

Create and manage service requests (SR) and work orders (WO).Utilize internal systems such as SAP and CRM for data entry and updates.Support scheduling of service appointments and coordinate engineer schedules.Manage and maintain service-related documents (e.g., contracts, reports)Certification Management for FSE and Distributor Engineer

3. Data and Reporting Management

Monitor and report on service KPIs (e.g., response time, resolution time).Prepare and submit monthly/quarterly service performance reports.Ensure accuracy and up-to-date status of customer data and service records.

4. Internal Collaboration and Support

Collaborate with the service team and other departments to improve processes.Provide training and support during the implementation of new systems or process changes.Perform tasks in compliance with ZEISS quality and regulatory policies.

[Requirements]

Bachelor’s degree or higher (preferred fields: Business Administration, IT, Medical Devices, etc.).Minimum of 3 years of experience in customer service or administrative roles.Experience using SAP, CRM, or similar ERP system.Proficiency in MS Office (especially Excel and PowerPoint).Strong communication and problem-solving skills.Business level of English communication skillsMust be able to foster company success through a professional appearance, being courteous to customers

[ Preferences ]

 Job Experience in the medical device industry or B2B services. Proficiency in English (both verbal and written communication).Experience in data analysis and report (BW Report)

Your ZEISS Recruiting Team:

JoEun Kim （김조은）, KyuYul Jung （정규열）, ShinBi Park （박신비）, YuNa Jung （정유나）