Great People make Schneider Electric a great company. 

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role\: Technical Support Representative

What will you do?

The Technical Support Representative (TSR) will (be)\: 

Responsible for ensuring a high level of Customer Satisfaction.  Provide customers with post-sales Technical Support for APC’s core product line and advise potential and existing customers on product selection.  Will require an understanding of system availability concepts and APC’s solutions for providing uptime.  TSR’s are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.  Provides post-sales Technical Support via the phone. Ensures every interaction creates the optimal customer experience.  Assists potential customer with product selection and configuration. Identifies and routes large opportunities to sales teams for follow up and closure.