At Johnson & Johnson,  we believe health is everything. Our strength in healthcare innovation empowers us to build a  world where complex diseases are prevented, treated, and cured,  where treatments are smarter and less invasive, and  solutions are personal. Through our expertise in pharmaceutical, medical devices and diagnostics markets, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 1. 포지션: Customer Service Executive 2. 계열사: 존슨앤드존슨 서지컬비전 (Surgical Vision) 3. 근무지: 서울시 용산구 4. 근무 형태: Fixed Term(1 년 3 개월 육아휴직 대체) [Summary] The Customer Service Executive is responsible for ensuring the delivery of excellent customer service through timely and accurate processing of orders using SAP and RPA, communication and coordination with other functions. This role represents the first point of customer contact for enquiries related to customer orders and deliveries. The Customer Service Executive builds and maintains a strong business relationship with the customer by providing prompt and accurate service to promote customer loyalty. Adheres to environmental policy, procedures, and supports department environmental objectives. [Responsibilities] + Attend to customer inquiries, fulfilling request, resolving problems and complaints via phone, email & call center. + Accurately & timely entry of customer orders in SAP in accordance with established business processes and policies. + Responsible for the entire order fulfillment process, shipment coordination, local tax creation, revenue tax submission and publish business reports to internal / external Customers. + Collaborate closely with other functional department to ensure on time order fulfillment, bring up all Product Complaints accordance to reporting complaint SOP and support quality audits. + Ensure all customer service activities including documentation and record keeping are conducted within the framework of the Code of business conduct and applicable laws. + Other administrative supports not limited to importation & custom clearance application upon request, finance remittance payment coordination and ad-hoc report request. + Manage OVD orders between customer and regional C/S, including Sample order and coordinate shipping schedule. + Responsible for credit notes (price adjustment/product return & exchange) and issuing RMA number. + Responsible for developing order process & billing process aligning with business strategies. + Responsible for Robotic Process Automation (RPA) order fulfillment improvement and reporting. [Requirements] + Bachelors’ degrees or above. + 3 to 5 years working experience in customer service, order processing or Robotic Process Automation (RPA) order fulfillment. + Customer order process and SAP/ERP knowledge. + Good interpersonal skills with proficient in English & Korean. + Computer literate with good knowledge of using MS Office, Power BI and dashboard. + Detail-oriented, customer-centric, process driven and collaborative. + English proficiency. [ 지원 방법] www.careers.jnj.com 접속 -> Position Number 2506230510W -> 해당 모집 공고의 “Apply Now” 클릭 후 온라인 지원 프로세스 진행 [ 제출 서류] 영문 자유 양식의 이력서와 자기소개서 필수 [ 서류 마감일] 채용시 마감 [ 유의사항] + 국가 보훈 대상자 및 장애인은 관련 서류 제출 시 관계 법령에 의거하여 우대합니다. + 서류 전형 합격자에 한하여 개별 통보합니다. 단, 회사 사정에 따라 지연될 수 있습니다. + 입사 지원 서류에 허위 사실이 발견될 경우, 채용 확정 이후라도 채용이 취소될 수 있으며 향후 채용이 제한됩니다. + 제출된 서류는 반환되지 않으며, 별도 요청 시 삭제합니다. \#LI-SL1 **Qualifications** See above.