Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Specialist

Job Description & Summary

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Those in independence, ethics and business conduct at PwC facilitates adherence to ethical standards and promote a culture of integrity within the organisation. Working in this area, you will be responsible for developing and implementing policies and procedures to facilitate compliance with legal and regulatory requirements.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.Appreciate diverse perspectives, needs, and feelings of others.Adopt habits to sustain high performance and develop your potential.Actively listen, ask questions to check understanding, and clearly express ideas.Seek, reflect, act on, and give feedback.Gather information from a range of sources to analyse facts and discern patterns.Commit to understanding how the business works and building commercial awareness.Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Additional Job Description

Required skills:

Call center experience - working in a queue.

Proven ability to communicate clearly and professionally, both orally and in writing with strong customer service orientation. (English/Spanish).

Demonstrated ability to pay attention to detail.

Ability to understand the firm’s personal independence policy, regulatory compliance, etc.

Ticketing system experience is a plus.

Knowledge of US and MX financial products is a plus.

Availability to work according to US schedule (EST time zone, local bank holidays).

Responsibilities:

Answering calls, emails and chats from PwC partners, employees, contractors and candidates to provide them guidance and assistance in regards to Ethics and Compliance and related topics. In particular areas such as personal independence, regulatory compliance and other topical areas covered by knowledge base documents and internal systems (investments portfolio, automated investment recording system, learning and development, CPA licensing, CPE compliance), both in English (US) and Spanish (MX).

Understand the importance of have a correct information managementKnowledge of Information Security and Data Protection Correct Information Security Management

Todos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Accounting Practices, Active Listening, Budget Monitoring, Business Ethics, Business Expansion, Code of Ethics, Communication, Compliance and Standards, Compliance Awareness, Compliance Oversight, Compliance Program Implementation, Compliance Review, Compliance Risk Assessment, Compliance Training, Corporate Compliance Programs, Developing Policies and Guidelines, Emotional Regulation, Empathy, Ethical Standards, Ethics Training, Inclusion, Intellectual Curiosity, Investigation {+ 14 more}

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date