Additional Job Description

This full-time role starts in the Spring/Summer of 2025. Other roles with an immediate start can be found on our Careers site.

Do you enjoy creating new relationships? Are you a self-starter who thrives in a fast-paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you!

As a Capacity Portfolio Representative, you’ll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price.

If you’re driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You’ll sharpen your sales skills and move fast to meet customers' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success—and your own!

So, what can we do for you?

We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic and comprehensive onboarding program designed to jumpstart your knowledge of the industry and C.H. Robinson’s systems and processes. You’ll benefit from top-tier training, continuous development, and a supportive team culture that empowers you to excel.

Let’s talk money…

We offer our Capacity Portfolio Representatives a competitive base salary, with opportunities to earn monthly bonuses based on stellar performance. Your drive and results will directly shape your financial success.

Flexibility for your wellbeing

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

On your next adventure, you’ll…

Establish and maintain carrier relationships through lead generation, cold calling, and referralsLearn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfactionMonitor account activity, identify inactive or underutilized accounts, and take action to reactivate themLeverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency

Support Capacity Procurement

Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisionsUse capacity analysis and internal costing tools to guide your buying and negotiating strategiesProactively post, negotiate, and secure available capacity to meet customer needs

Deliver Exceptional Customer Service

Provide outstanding service by addressing carrier issues promptly and implementing effective solutionsRegularly review and act on carrier feedback to improve serviceIdentify and recommend the best payment solutions for each carrier based on their needsAssist carriers with cash advances and resolve payable issues to ensure smooth operations

Execute Process Efficiency

Collaborate with internal teams on shipment updates, problem resolution, and operational executionMaintain accurate transit load visibility and reinforce on-time pickup and delivery expectationsIdentify root causes of issues and implement solutions to enhance performance

You’re a great fit if you have:

High School Diploma or GED equivalent

Even better if you:

Value a diverse and inclusive work environmentHold a Bachelor’s degree from an accredited college or universityHave experience using customer perspective to guide decisions and actionsCan persuade, motivate, influence, and negotiate with othersDisplay strong decision-making, multi-tasking, communication and interpersonal skillsEnjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

We value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button. 

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.