Job Title

• Delivery Specialist for Global Accounts:

Delivery Specialist for Global Accounts
Position type: Delivery Manager
Location: San Jose/Bogota
Job family: Product/Service Management / Product/Solution Integration

About Your Business Area/Department:

The Global Accounts’ Delivery Management group is the entry point within the delivery organization towards the commercial teams for the Strategic Travel Seller accounts (e.g. Global business Accounts, Online Travel Agencies, Metasearch customers).

Summary of the role:

The purpose of this group is to:

Coordinate - within their assigned customers’ scope -all delivery activities, leveraging all delivery expert resources in different delivery domains.Be accountable for all delivery activities, report and provide KPIs.Support the budget assessment set-up and execution within the delivery organization for the Travel sellers accounts.Support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization.

In this role you’ll:

In the execution, the Delivery Manager is

The interface between the travel seller’s customers and Amadeus customer operations entities to secure proper definition and implementation of the Amadeus solutions in the customers’ ecosystems.Is accountable for all the deliveries to customers of all services in the portfolio (standard products, bespoke development, consulting and other services).Engage Delivery Domain resources, coordinate their activities and provide reporting.Manage the status of all deliverables, according to commitments and expectations towards the customer.Communicate accordingly to customer.Provide a regular executives summary covering the risk/issues that need management attention.Act as prime point of escalation for all ongoing delivery issues.Support presales activities thanks to understanding of Global Account customers’ ecosystem.

About the ideal candidate:

5-10 years’ experience in the travel industry.Previous specific experience in Business Solution and /or Delivery management, acting as a Project/Program Manager in the Travel industry.

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.Work hybrid. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.