JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

＊English follows.

[Key Tasks & Responsibilities]

● ベンダーマネージメント

○ 設備保守サービス（例：HVAC、UPS、消防設備、ビル管理システ

ム（BMS））を提供するベンダーマネージメント

○ 日程、点検の調整、パフォーマンス評価を含むベンダーマネージ

メント

○ 契約交渉、経費、予算管理のサポート

● ヘルプデスク＆サービスリクエスト

○ 設備に関するヘルプデスク業務（例：機器の故障、メンテナンスリ

クエスト）、ユーザーからのリクエストへの対応

○ リクエストに優先順位を付け、適切なベンダーまたはチーム内で

の連携

○ リクエストの解決状況のトラッキングおよびモニタリング

● 安全・コンプライアンス

○ ベンダーから提出された作業申請のレビューと承認を含む、安全

作業許可システムの管理

○ すべての安全規定や手順へのコンプライアンス遵守の確保

○ 安全点検、避難訓練の実施および緊急対応業務

● 設備保守監視

○ 保守点検と是正作業のスケジュールを調整

○ 年次停電作業のサポート

○ 設備の緊急対応（例：停電、機器故障）

● データ管理・レポート

○ すべての設備関連および費用の正確な記録の管理

○ ベンダーのパフォーマンス、メンテナンスコスト、およびKey

Perofrmance Indicator(KPI)に関するレポートの作成

○ ユーティリティデータのシステムへ入力

● 建物設備管理

○ 建物内の機器関連の問題の解決のために、ビルサービス(建物

管理者)との調整

○ 迅速かつ効果的に解決をするために、すべてのビルサービスリク

エストをフォローアップ

2

● 事務サポート

○ 避難訓練や安全点検などの建物関連イベントをサポート

○ 必要に応じて、設備管理の事務的なサポートを行う

[Key Tasks & Responsibilities]

● Vendor Management:

○ Manage vendors providing facilities maintenance services

(e.g., HVAC, UPS, fire equipment, building management

system (BMS)).

○ Coordinate vendor activities, including scheduling,

maintenance plan, and performance evaluations.

○ Support with contracts negotiation, expenses, and manage

budgets for vendor services.

● Helpdesk & Service Requests:

○ Respond to helpdesk work related to equipment (e.g.,

equipment malfunctions, maintenance requests), responding

to user requests.

○ Prioritize and route service requests to appropriate vendors or

internal teams.

○ Track and monitor the resolution of service requests.

● Safety & Compliance:

○ Management of a safety work permit system, including the

review and approval of work requests submitted by vendors.

○ Ensure compliance with all safety regulations and protocols.

○ Participate in safety inspections, fire drills, and emergency

response activities.

● Facilities Maintenance Oversight:

○ Monitor and adjust schedules for preventative and corrective

maintenance activities.

○ Support annual power shutdown activities.

○ Respond to and troubleshoot facility emergencies (e.g., power

outages, equipment failures).

● Data Management & Reporting:

○ Maintain accurate records of all facility-related activities and

expenses.

○ Generate reports on vendor performance, maintenance costs,

and key performance indicators(KPI).

○ Input utility data into relevant systems.

● Building Facilities

○ Coordination with building services (landlord) to resolve

equipment-related issues within the building.

○ Follow up on all building service requests to ensure timely and

effective resolution.

● Administrative Support:

○ Support building-related events, such as fire drills and safety

inspections.

○ Provide administrative support to the Facilities Management

department as needed.

[求められる経験・スキル]

● 設備管理、ベンダー管理、または関連分野での実務経験

● 電気、機械、消防設備に関する基本的な知識

● 優れたコミュニケーション、対人関係、および交渉スキル

● タスクを効果的に優先化する能力を備えた、強力な組織力と時間管理ス

キル

● Google Workspace（Gmail、Docs、Sheets、Slides）の使用経験

● Microsoft Excel、Word、PowerPointのスキル

● 日本語必須（ビジネスレベルまたはJLPT N2以上）

[Knowledge And Skills Required]

● Proven experience in facilities management, vendor management, or

a related field.

● Basic engineering knowledge on electrical, mechanical and fire

equipment

● Excellent communication, interpersonal, and negotiation skills.

● Strong organizational and time-management skills with the ability to

prioritize tasks effectively.

● Experience with Google Workspace (Gmail, Docs, Sheets, Slides).

● Some proficiency in Microsoft Excel, Word, and PowerPoint.

● Fluency in Japanese (business level proficiency or equivalent to JLPT

N2 or higher required).

[コンピテンシー]

● ホスピタリティの精神

● 明るく前向きでコミュニケーション力がある

● チームワークを重視し、献身的な行動ができる

● 自発的に、主体的に行動できる

● 好奇心を持ち、新しいことに積極的に取り組める

● 責任感を持って仕事ができる

● 他部署との調整能力が高い

● 事務対応能力・精度が高い

● 改善への意識が高い

● 変化に応じて柔軟に対応できる

[Competency]

● Hospitality mind

● Bright, positive, communication skills

● Value teamwork and commit themselves

● Proactive action and ownership

● Curious and actively working on new things

● Work with responsibility

● High ability to coordinate with other departments

● High administrative ability and accuracy of work

● Conscious of improvements

● Flexibilities of changes

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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