As a **Client Service Manager** in our John Hancock Retirement department, you will be responsible for providing high quality, phone, and email-based customer service to our **large market USA clients** regarding their **Taft Hartley Retirement Plan.** You will report into the Director, US Retirement Client Service for the Global Wealth and Asset Management (GWAM) business function. This position requires **advanced knowledge of 401k retirement** products and processes to research and provide solutions to complex issues that fall outside normal processes. ***This is