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*Candidate who has 0-3 years of full-time work experience can also apply to this role

Cisco Systems is one of the most innovative companies in the high-tech industry. Only Cisco has the solutions, as well the unmatched expertise, scale, and partner-centric model to serve companies of all sizes, in all markets, all over the world.

Cisco Customer Experience (CX) is a fast paced, high impact environment where you will directly contribute to the success of Cisco's customers in deploying and utilizing the latest networking technologies that influence the human network. The Cisco Customer Experience team is a global organization charged with providing world class services to our customer base. CX does the Plan-Design-Implement and Optimize phases of new technologies, providing complex design, performance and optimization services to the largest networks in the world. Additionally, the CX team is in the vanguard of Advanced Technology implementation of Cisco leading edge technologies worldwide with some of the best technical experts in the industry.

As Cisco Systems continues to grow as the industry leader in networking, this dynamic group is hiring numerous entry-level Consulting Engineers (CE). Individuals will be hired from a broad base of diverse candidates including those holding a CCNA or CCNP certification or those simply looking to enter and advance in the IT industry. This is an excellent growth opportunity to gain a consultative approach while developing valuable networking infrastructure and other Cisco Solutions knowledge.

CE delivers the technology, solutions and services customers need to expertly manage their networks. In this role, you will be completing customer-facing projects while working in a fast-paced, high-impact environment.

The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you will continue to strengthen your skill sets while building solid, long-term relationships with customers.

High Level Role DescriptionDrives technology design, implementation, execution and/or optimization for customer projects/accounts.Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomesAssists customers with integration and implementation of tools, systems and service assuranceSupports presale activities and translate business requirements into solution designBuilds customer simulations in test labs to resolve/validate complex problems and compatibility issuesCreates and delivers customer collateral, portals, documentation and knowledge transferAligns technical deliverables to customer business outcomesDrives customer technology transitions, influencing solution architectures and servicesComplies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goalsIndividual contributor

New graduates will begin their Cisco career in our newgrads talent development program. All engineers will receive in-depth training including:

Core networking technical competencyAdaptive troubleshooting methodologyCustomer management and business skillsTools and processCisco Services cultureAccess to a world-class labCisco CertificationsRole based training

Technical excellence, a "customer-first" attitude, and giving back are focal points throughout the development program. We work with you to build the foundation for a successful career in Cisco Services.

Cisco Consulting Engineer First Year Responsibilities:Developing knowledge as a network infrastructure specialist in core IP routing and switching and advanced technologiesAttending and participating in technical and professional trainings (in-person, remote, and through self-study)Additional certifications testing – CCNP, CCIE lab, DevNet Associate, and so on will be encouraged within the first 12 monthsCompleting assignments with a high degree of client and customer satisfactionCisco Consulting Engineer Long-term responsibilities:Support delivery of service contracts to major accountsReview customer’s requirements and produce recommendation including high- and low-level designsPlan and execute site surveys, complex network upgrade and network migration activityTroubleshoot and resolve complex customer network infrastructure problems across a broad range of technologiesAct as a technical focal point for large account network infrastructure problem resolutionGenerate reusable Intellectual Capital in the form of standard customer deliverablesThe qualifications to become an Consulting Engineer are:Candidate should have demonstrated an ongoing interest in the information technology and/or the computer networking industry