Job Description

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Impact of this role We are currently looking for a Public Area Attendant to join our team at Rosewood Miyakojima. Our Public Area Attendant is entrusted to maintain a high degree of cleanliness and organisation in the public areas and heart of house areas of the hotel by cleaning and inspecting allocated areas throughout the day as instructed by the Housekeeping Supervisor. Key Responsibilities Ensure that all company minimum brand standards are followed at all times. Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Contribute to the collective commitment of a unique guest experience - to create a sense of place. Support new members of the Housekeeping team. Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction. Report to work ensuring appearance and presentation meet the required standards. Ensure immaculate presentation of allocated areas as listed on your daily worksheet, to the standards required. Perform other duties as requested by Housekeeping Supervisor and Coordinator. As a “hotel ambassador” in high traffic areas, an accurate knowledge of hotel daily activities, events, outlet hours and directions, are essential. Attend all departmental meetings. Attend training sessions both internal and external. Attend trainings on the operation of the Public Areas’ cleaning machines and the purpose and usage of all chemicals. Use all equipment at all-time following the instructions given, inform Housekeeping Supervisor and Manager of any damaged or faulty equipment for follow-up with Engineering. Take part into and complete deep cleaning projects. Ensure proper communication with other Public Areas Attendants and especially between shifts. Monitor, clean and sanitize all public areas according to the scheduled calendar and procedures. While on the floor, all noise should be kept to a minimum such as closing doors and conversations. Vacuum floor, carpeting, area rugs, draperies, upholstered furniture and occasionally ceilings and vents. Ensure all equipment is well maintained and in proper working order. Report any malfunctioning or defects to equipment to the Supervisor or Housekeeping Manager. Ensure lost and found items are turned directly into Housekeeping office and the lost property procedure followed. Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before it can be removed from the hotel. Ensure safety and return of all key cards and devices. Report any loss of key card or device immediately to the Housekeeping office. Report immediately any matters concerning the security of guest areas, including events, public and heart of house areas to the Security department. Report all malfunctions in assigned areas to Engineering department. Follow up on the actions taken. Ensure safety of guest property and report anything suspicious to Security. Report suspicious looking persons or anything suspicious to Security. While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. Critical Skills & Qualification Experience: Minimum one year of working experience in a sizeable luxury hotel, preferably in Housekeeping department. General Skills: Detail-orientated, organized with excellent interpersonal skills. Language Skills: Intermediate in written and spoken Japanese is a must, another language is an advantage. Licenses & Certifications: Driver’s license is required. Our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.