Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

JOB DESCRIPTION

Manage and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development and implementation. Support functional teams with ad hoc requests and analytical work.

Responsibilities:

• Project management of initiatives related to continuous improvement of processes, automation, promoting digitization and expense reduction initiatives
•Support requests from functional areas that are required for processing transactional requests timely and accurately, and safeguarding customer assets
• Execution and support of the Company, Divisional and Operations strategy
• Work with clients to define and manage the scope, strategy, requirements and implementation of projects.
• Develop cost-benefit analyses for project initiatives.
• Insure that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identify, analyze, mitigate, document, and control project risks.
• Develop and deliver budgets.
• Provide effective and regular communication within the project team, stakeholders, sponsors and management.
• Manage client and team expectations and relationships.
• Identify resource needs for the project and establishes roles, expectations, and goals with team members.
• Participate in negotiation of contract terms and conditions and insures compliance with contract terms for project consultants and vendors.
• Conduct After-Action-Reviews.
• Stay current to market and industry trends through training, self-study, trade contact, and trade and industry conferences.
• Share best practices and initiatives with other functional areas in Operations
• Partner with IT to ensure common focus and execution of technology initiatives
• Ensure delivery of services from key vendors
• Customer Experience
• Process Improvement
• Expense Management
• Compliance and Risk Management


Requirements:
• Post-secondary education or high school diploma and equivalent business experience
• 2+ years project team experience
• 5 – 7 years’ experience in financial services
• Thorough understanding of products, administration compliance, operations and systems including business desktop applications (i.e. Lotus Notes, Office), and relevant financial products.
• Ability to think strategically, assess alternatives for short and long-term impacts and act decisively
• Knowledge of project planning and tracking tools
• Excellent analytical and problem-solving skills
• Strong presentation and written communication skills
• Prioritizing work deliverables
• Tactical and Strategic Initiatives Working Conditions



At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement