At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
岗位：专员，客户服务与渠道服务岗主要职责：
1、提供内外部客户关于新单、保全、理赔等咨询服务及复杂服务需求的指导；
2、临柜客户的接待、咨询解答、办理相关业务申请；
3、客户的体检安排及对应业务处理；
4、受理客户抱怨、投诉并按作业规则予以妥善处理；
5、根据公司经营要求，有效完成岗位工作任务，达成KPI，及时进行数据整理、分析反馈，提出改进计划；
6、根据公司、部门主管的工作安排，完成项目性工作的推动与落实；
7、依据消保工作的有关管理要求，做好消保宣传、培训等相关工作；
8、参与部门学习，按时完成学习平台的学习任务，熟悉掌握运营作业规则，并严格落实执行；
9、为辖内的销售人员提供运营业务知识及规则的宣导、培训；
10、各项监管事务的落地执行；
11、遵守公司的规章制度；
12、及时完成公司、部门领导安排的临时性工作任务。
任职基本要求：
1、统招大学本科及以上学历，保险、法律、医学、金融管理类等相关专业；
2、有3年及以上工作经验，有保险行业渠道服务或客户服务、团队管理、项目推动经验者优先；
3、具备良好的亲和力、沟通协调能力、落实执行能力；
4、工作严谨细致、认真负责，具有强烈的责任心和团队意识。
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.