At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
岗位：专员，消保咨诉岗主要职责：
1、受理消费者对于保险产品或服务的投诉，确保投诉渠道畅通，及时响应消费者需求；
2、分析投诉原因，对投诉事件进行深入调查，准确记录投诉内容，确保投诉信息的完整性和准确性；
3、协调内部资源，推动相关部门及时处理并解决投诉问题，确保消费者的合法权益得到保障；
4、主管交办的其他工作。
任职基本要求：
1、大学本科以上学历；
2、良好的客户服务意识，有较强的责任心；
3、出色的沟通能力和技巧；
4、熟练使用办公软件；
5、有投诉相关经验者优先。
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.