You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Life & Health (L&H) Operations Teams comprise of functions across Underwriting, Policy Administration, Claims, Client Service and Case Management for supporting the life insurance business.

The Policy Administration Services team is accountable for administering the policy service application and related administration issues, renewal, payment, reporting and collaborating with internal departments on enquires/issues with an aim to provide a seamless operational support and excellent client journey to our distribution channels and clients.

We pride ourselves on our ability to provide exceptional service and value to our clients and we are looking for talented professional to join our teams. We offer a dynamic and comprehensive on-the-job training with career development opportunities to the right candidates.

Job description

Lead team to meet the operational service standards set up by the company from time to time

Coach team with updated and well-documented procedures

Enhance business and system workflow with constructive improvement

Deliver quality outputs within project schedule

Support and process policy changes and service requests of clients

Supervise and manage team to handle requests in a timely manner under the required service level

Identify improvement with recommendation to enhance operational efficiency and client experience

Participate in company and departmental initiatives
 

Requirements

University graduate & LOMA

At least 6 years in life insurance policy administration, and 2 years in a supervisory role

Proficient knowledge across products, investment-linked policy is an advantage

Good team player with excellent interpersonal skill

Good language proficiency in spoken and written English and Chinese (Putonghua)

Good language proficiency in spoken Cantonese is a plus

Hand-on experience in MS office and Chinese typing

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

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