售后技术电话客服代表
Grundfos
售后技术电话客服代表
Job Description
**Service Coordinator - Technical Online Support**
**What is the Job about**
+ Answer the customer's daily 400 service hotline to avoid any omissions.
+ Having basic knowledge of pump products, able to quickly solve simple problems raised by customers.
+ To coordinate technical support of internal and ASPs to provide effective and efficient service to customer.
+ Supporting certain special application markets and projects, demonstrates high degree of understanding of customer needs.
+ Provide unique insights and solutions for specific customer needs. Applying good professional knowledge builds trust with customers, sales, service partners and other internal functional teams
**Your main responsibilities**
+ Responsible for identifying / assessing (technically) an incoming request from a customer for service purposes, either by telephone or by mail.
+ Familiar with the company's products and services, providing accurate information to customers.
+ Accurately record the information and issues provided by customers to ensure that problems are properly resolved.
+ Communicate with customers in a friendly and professional manner to provide a satisfactory customer service experience.
+ Regularly organize information, summarize reports, and provide analysis suggestions.
+ Cooperate with colleagues to provide administrative support to the service workshop.
+ Participate in technical training for water pumps, especially with a deep understanding and comprehension of products in DBS market.
+ Based on communication with customers, provide feedback and suggestions to superiors to improve customer service processes and product quality.
**Your background**
+ At least 3years’ experience in administration or coordination.
+ At least one year of work experience in telephone customer service.
+ Diploma or degree holder in mechanical or electrical.
+ Have good communication skills and complaint handling skills.
+ Experience in Microsoft Office and SAP system.
+ Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented.
+ Comprehensive execution power, ability to visualize the progress and report to related stakeholders on regular basis.
+ No gender requirement
+ Working with People
+ Relating and Networking
+ Delivering Results and Meeting Customer Expectations
+ Achieving Personal Work Goals
+ Accountability, Customer Centricity, Collaboration
+ Adhering to Principles and Values
+ Persuading and Influencing
+ Motivated and ability to make change
+ Learning and Researching
Information at a Glance
**Job details**
Application deadline:
Workplace: Onsite Position
Job Location: Shanghai, Shanghai, China
Contract Type: Full-Time
Employment Type: Regular
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