Shanghai, CHN
67 days ago
售后技术电话客服代表
售后技术电话客服代表 Job Description **Service Coordinator - Technical Online Support** **What is the Job about** + Answer the customer's daily 400 service hotline to avoid any omissions. + Having basic knowledge of pump products, able to quickly solve simple problems raised by customers. + To coordinate technical support of internal and ASPs to provide effective and efficient service to customer. + Supporting certain special application markets and projects, demonstrates high degree of understanding of customer needs. + Provide unique insights and solutions for specific customer needs. Applying good professional knowledge builds trust with customers, sales, service partners and other internal functional teams **Your main responsibilities** + Responsible for identifying / assessing (technically) an incoming request from a customer for service purposes, either by telephone or by mail. + Familiar with the company's products and services, providing accurate information to customers. + Accurately record the information and issues provided by customers to ensure that problems are properly resolved. + Communicate with customers in a friendly and professional manner to provide a satisfactory customer service experience. + Regularly organize information, summarize reports, and provide analysis suggestions. + Cooperate with colleagues to provide administrative support to the service workshop. + Participate in technical training for water pumps, especially with a deep understanding and comprehension of products in DBS market. + Based on communication with customers, provide feedback and suggestions to superiors to improve customer service processes and product quality. **Your background** + At least 3years’ experience in administration or coordination. + At least one year of work experience in telephone customer service. + Diploma or degree holder in mechanical or electrical. + Have good communication skills and complaint handling skills. + Experience in Microsoft Office and SAP system. + Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented. + Comprehensive execution power, ability to visualize the progress and report to related stakeholders on regular basis. + No gender requirement + Working with People + Relating and Networking + Delivering Results and Meeting Customer Expectations + Achieving Personal Work Goals + Accountability, Customer Centricity, Collaboration + Adhering to Principles and Values + Persuading and Influencing + Motivated and ability to make change + Learning and Researching Information at a Glance **Job details** Application deadline: Workplace: Onsite Position Job Location: Shanghai, Shanghai, China Contract Type: Full-Time Employment Type: Regular
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