China
11 days ago
商家客服产品经理-杭州
1、负责LAZADA商家客服工具/IM产品(商家TO用户)、商家AI经营助手产品规划与管理,制定并执行产品策略,以驱动业务增长和商家满意度提升。
2、对商家经营模式、工具,东南亚电商有较深的理解,可从商家经营视角组织和迭代产品。
3、了解商家的经营诉求,进行竞品分析,为产品创新提供有力的市场洞察。
4、与跨部门团队协作,包括设计、开发、运营等,确保产品功能的顺利上线和优化。
5、监控产品性能指标,定期进行数据分析,以优化产品功能并解决商家痛点。

1、Responsible for product planning and management of LAZADA seller customer service tools(seller to buyer),seller AI Agent products,formulating and executing product strategies to drive business growth and merchant satisfaction.
2、Have a deep understanding of seller business models and tools as well as Southeast Asian e-commerce. Be able to organize and iterate products from the perspective of seller operations.
3、Deeply understand market and merchant needs, conduct competitive analysis, and provide market insights for product innovation.
4、Collaborate with cross-functional teams, including design, development, and operations, to ensure smooth product feature launches and improvements.
5、Monitor product performance metrics, conduct regular data analysis, and optimize product features to address user pain points.
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