Company Description 

Job Description

Roles: Customer quality window in RBHP

Tasks and responsibilities

1/Customer Complaint Management

Complaint receiving, D2/4Q reportImplement containment action @ customer sideFailure part return RBFollow 2-14-60 rule to track D4 failure analysis & 8D status, and feedback customerImplement corrective action @ customer side

2/Warranty Management

Support warranty agreement negotiateCharge to 3rd party / PtP plantCustomer warranty cost reimbursementCustomer warranty cost monitor & assessment

3/Customer quality management

Interface of customer qualityCustomer special requirement assessment & trackingMIS data tracking

4/Project management

PPAPQGC5 quality supportPHA support

5/Others

RB preventive quality case handling @ customer sideCustomer satisfaction supportCustomer audit/ visit support

QualificationsAt least bachelorMechanical or electrical majorFluent English speakingSkillful of quality methods