Position Statement /What will I be doing? Position Summary (bullet points)

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职位陈述/我的具体职责是什么? 职位概述(要点)

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·         Efficiently coordinate the day-to-day operation of the front office operations

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负责协调每日前厅部日常运营

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·         Ensure that VIP guests are provided with personal, attentive and caring service

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确保为给每个VIP客人提供殷勤、周到且个性化的服务

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·         Responsible for HHonors program and benefits

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负责希尔顿荣誉会员计划及其相关待遇

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·         Accurately update and maintain guest information in the China Police Report system

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保证客人信息正确、完整的录入中国公安报告系统

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·         Act as a role model, exemplifying delivery of Hilton Brand Service Standards

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在工作中以Hilton的品牌服务标准为依据

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·         Attend briefings, shift handovers and other relevant meetings

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参加例会、交接班和其它相关会议

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·         Be familiar with hotel’s contingency plan

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熟练掌握酒店突发事件处理预案

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·         Completes shift report checks- rate, room discrepancy, credit check, blacklist report

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确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表

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·         Comply with Health & Safety, emergency, fire and hotel rules and regulations

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遵守有关健康安全、紧急事件、火警和酒店规则等相关章程

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·         Daily checks on the VIP lists and ordering of corresponding amenities

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每天检查VIP客人名单，为客人准备相关的礼遇事宜

What are we looking for?

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我们寻找什么样的人才?

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Required Qualifications必要的资历要求：

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·         High school certificate- required

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高等学校毕业证——必须

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·         Diploma or University degree in Hotel & Catering Management- desirable

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酒店和餐饮管理学校的文凭或学位——优先考虑

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·         At least 3 years working experience in a similar role (5 star hotel)

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三年或以上相关工作经验（五星级酒店）

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·         Computer skills- Fidelio Version 6

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电脑操作技巧——Fidelio Version 6

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·         Solid communication skills

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过硬的沟通能力

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·         Competent English language skills and proficient in Mandarin Chinese

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英语熟练，普通话流利