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Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Main Responsibilities

The VPM Manager is responsible for the planning, coordination, evaluation, and supervision of all project management and customer-facing activities and VPM staff members in the China Validation Services Operations.

This position encompasses service effectiveness and efficiency reviews, workflows development, continuous quality improvement and hands-on people management to drive the delivery of our services into the future.

The VPM Manager is accountable for:

Leading a team composed of Validation Projects Managers (Senior and Junior) and Documentation Specialists if any to achieve Validation Services business objectives and provide best-in-class, compliant services to our biopharmaceutical customers. Driving VPM team to achieve Ops goals, objectives and priorities. Ensuring successful and timely project completion (both customer projects and internal projects) and delivering customer satisfaction at the highest level.Dispatching customer project and internal project activities to optimize team member utilization and maximize throughput/output.Ensuring all activities are conducted in an efficient and cGMP compliant mannerProviding resources required for VPM staff members to do their jobs.Partnering with Laboratory Manager to prioritize and streamline workload.

 

Building, managing and growing a high-performing effective team with staff members that apply their diverse skills and perspectives to achieve common goals;Setting clear expectations for each job and each team memberAttracting (Recruiting & Hiring) & Retaining Talents and High-performersDeveloping & empowering, Training and Coaching staff Developing a collaborative, communicative & dynamic team; fostering and establishing a positive team spirit in the officeSupporting the development of personnel and providing training as neededDriving engagement and creating a climate where team members are motivated to do their best.

 

Managing efficiently and in a timely manner (on-time and within a timeframe communicated and agreed upon by customer): the “Request->Quote->Order->Tests Ready” steps in the Value Chain Process, meeting customer expectations and improving their experience, ensuring that all the needed information is captured in the PM tool (Sharepoint) and that all the elements are ready for a successful transmission to the Laboratory team for delivery. Once test finalized and raw data reviewed, all the activities related to the “Report”Ensuring the services delivered are invoiced in a timely manner.Ensuring adequately trained Staff members are available for assigned/planned projects and processes based on available workload schedules. Training and maintaining all staff competencies.

 

Ensuring all the Management-related activities and tasks (e.g. Performance Management Process (PMP), Compensation Review Cycle (CRC), Recruiting and Requisitions, Development, & Learning) are completed on-time and in alignment with Global and Local HR policies.Ensuring the VPM team has the appropriate capacity and capability set up to deliver on the business plan and objectives. This includes developing and maintaining a VPM capacity model (min number of customer projects to run not to operate at loss and max number of customer projects for a given HC number), defining appropriate resources needed and communicating these recommendations to the Head of Ops. Growing the business by raising the profile of the team and its capabilities. Driving the team using analytics, data reporting and visual management to display clear (in definition and meaning), relevant, harmonized metrics and actively manage these to targets (or resolve issues proactively). Being a driver for change and leading continuous improvement initiatives, projects and ideas with the objective being an optimized and efficient customer-centric delivery organization. Constantly be evaluating our tools, systems, and processes for improvement. Optimizing the VPM team organization. Planning, directing and implementing improvements in systems, processes and procedures to increase efficiency, productivity and quality. Constructively challenging the status quo. Supporting the Digital transformation and digitalization occurring in the Operation.

 

Consolidating info and insights gathered by VPM on customer needs and expectations, competition, market and regulatory trends, and sharing them with VS Marketing and VS Global Support. Gathering customer feedbacks through customer surveys and direct customer feedback compilation and take corrective and preventive action if and when needed and appropriate.Contributing to marketing & promotion activities by actively participating in Thought Leadership Activities & Events (internal or external) planning and roll out. Communicating regularly with regional TM and Sales to ensure our VS brand is visible and promoted, our Core services offering and portfolio is understood and well positioned, and all the operational updates are shared. Gathering their feedbacks and suggestions to take the pulse of our environment.

 

Directing and managing all team expenses, including T&E, Trainings.

 

As a Hands-on Manager, the VPM Manager is successfully (on-time, best-in-class) managing himself/herself Customer Projects and is capable of performing any activity of the VPM team Staff and to assist with these as needed.

 

Partnering with peers in other VPM teams and actively participating in the CoP (Community of Practice). Being a Key player in VS Global projects (Leader or Core Team Member) to ensure their successful on-time completion and local buy-in and further implementation. Fostering a 2-way communication; cascading Global messages and info to VPM Team Members and sharing Local insights with Global teams.

 

 

 

 

Shall demonstrate leadership and commitment with respect to the quality management system by supporting Top Management as needed including, but not limited to:Taking accountability for the effectives of the QMSEnsuring that the quality policy and quality objectives are known to you and your direct reportsCommunicating the importance of effective quality managementEngaging, directing and supporting persons to contribute to the effectiveness of the QMSEnsuring customer and applicable statutory and regulatory requirements are determined, understood and consistently metAddressing risks and opportunities that can affect products and services and ensuring the ability to enhance customer satisfaction are determined and addressedShall review the organizations quality management system indicators and management reviews at regular intervalsEnsuring that processes are delivering their intended outputs

 

Expectations

A High-Energy manager - able to build and develop a team with different roles and job levels to collectively achieve excellent results.Excellent Customer Acumen – Customer-centric orientation, Experience in a customer-facing roleExcellent entrepreneurial mindsetVery strong organizational and time management skillsTeam spirit and respectful behaviorDemonstrated ability to bring to completion many projects simultaneously (mastering all components of project management: planning, cost, communication, …) and to manage change and implement improvement solutions (process, tools, organization…)Proven experience in developing, implementing and monitoring performance against KPIs.Pragmatic and outcome-oriented, results-oriented, striving for excellenceStrong interpersonal, presentation, listening and communication skillsResilient and able to overcome setbacks. Ability to act with composure.Curiosity and drive to succeed: individually and as a team; willingness to learn and lead by doingDecisive – whatever the subject is, gather the important facts and details and then be decisive.  Positive attitude

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!