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Job Description:

Job Summary

The Brokerage staff is responsible for supporting clearance service to customers. He/she follows operation plans and work procedure to meet customer deadlines, maintains a close relationship with customer. This role will actively engage in auditing description on invoice to be submitted for the customs clearance in timely manner.

He/she will be the one point of contact for customer enquiries and have a strong command of our customer service policies, and be well-versed and trained in product knowledge that can be critical for offering quick and accurate resolution to customer's shipment.

Responsibilities:

Handling import clearance process following work procedure

Ensuring data accuracy and integrity for import shipment.

Communicating and gathering requirements from customers and provide feedback to broker for clearance.

Work with involved parties to customer service

Providing customers accurate clearance information and procedure.

Assists with problem resolution to meet customer needs and customs compliance

Work flexibility with other brokerage positions

Maintaining compliance and UPS Policy

Complete training related career development

Support other brokerage business/training

Qualifications:

Practical experience in brokerage, clearance and CS work experience is preferred.

Confident, trustworthy, customer-oriented and able to work in a fast paced environment.

Positive and able to work well in a team with excellent interpersonal skill.

Hands-on knowledge in MS office program.

Good ability for reading, writing and speaking English.

Ability to work with little or no supervision.

주요업무 :

1) 수입화물에 대한 고객 입항안내 및 인보이스 등 선적서류 확인/검토

2) 원활한 수입통관 진행을 위한 서비스 제공 (고객으로부터 세관신고에 필요한 정보 확인 및 관세사 전달 등)

3) 입항으로부터 화물 통관완료/출고시까지 고객 안내 제공

자격요건  :

수입화물 통관 및 CS 관련 업무 유경험자 우대,

관세사무소/포워딩 등 유사산업직군 종사 유경험자 우대

MS 오피스 프로그램 활용능력

영어 읽기, 쓰기, 말하기 능력 우수자 우대

근무기간: 채용일로부터 2026년 6월 1일 (계약직)

근무시간: 평일 08:30~17:30 (점심휴게시간 12:00~13:00) / 토,일요일 순번표에 따른 순환근무(월 1.5회 정도)

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.