Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Harry Potter Shop Harajuku:

We will be expanding the Harry Potter retail business with the opening of a new shop in Tokyo.

Following the success of the official Harry Potter Shops at King’s Cross, New York, and Warner Bros. Studio Tours in London and Tokyo, this latest opening will continue to celebrate the magic of Harry Potter with products and experiences designed to entertain and inspire.

The two-storey Tokyo shop, opening in summer 2025, spans 10,000 square feet and is located in Harajuku, one of the world’s most popular retail destinations.

It will be the newest addition to the Bros. Worldwide Studio Tours and Retail division and in Tokyo it will be synergizing with Warner Bros. Studio Tour Tokyo – The Making of Harry Potter (WBSTT), an indoor attraction that invites visitors to explore the fascinating behind-the-scenes world of Harry Potter, which opened in June 2023.

WBSTT offers unique features to help visitors deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover, and magical experiences to enjoy, the indoor attraction invites visitors to experience scenes from the films firsthand and uncover how the world's favourite book series was brought to life on screen. This is the second tour of its kind in the world, building on the enormous success of Warner Bros. Studio Tour London (WBSTL) and allows visitors to step onto film sets and enjoy an exciting entertainment experience.

Primary Purpose of the Job:

Maximise sales through the commercial, creative and customer focused presentation of product

Implement and monitor visual standards throughout the store(s)

To maximize team performance to exceed customer expectations consistently

To make the best on the spot decisions in each situation as a Team Lead

Essential Job Functions:
Visual

Effectively manage a visual merchandiser in the store to ensure consistency store presentation

Influence and inspire the visual team and store team

Ensure the stores are visually merchandised to the highest standard accordance with guideline and agreed standards.

People/Leadership

Support staff training to ensure the team is fully equipped to meet customer needs, deliver optimum levels of service and maintain visual standards

Participate in daily briefings to keep all members of the team fully aware of activity within the department and the business

Support manager in recruitment and be mentor and trainer of new members of the team

Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff

Shift management of team member daily, weekly and monthly operation

Service Standards

Support the Retail Operations Managers to maintain to provide standard service level to shoppers

Stock and Standards

Monitor stock levels held in stores and retail areas

Identify potential out-of-stock issues and communicate back to line manager.

Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment are being used correctly and in accordance with guidelines and agreed standards

Maintain minimal shrinkage through the efficient handling of product and packaging

Administration

Support and assist on all stock counts

Support in any team member management required for store Visual Merchandisers

Selection Criteria:
Relevant Previous Work Experience

Experience as a Visual Merchandiser in a retail store or attraction environment

2+ years of experience in guest service

3+ years of experience leading a team (1-3people)

Experience working in a team to achieve goals

Experience solving problems in difficult situations

Experience in hospitality (hotels, etc.), attractions, and aviation industry welcome

Opening Experience welcome

Skills Required:

Visual merchandising skills

Highest levels of customer service experience

Proactively seeks out opportunities to increase sales and exceed customer expectations

Motivates individuals & team to achieve goals

Communicates in a timely & effective manner to enhance store operations

Interacts effectively with customers & staff

Works as part of a team with a flexible approach

PC/Mac Skills

Working Pattern:

37.5 hours a week working shifts

Because of the adaptive nature of this role flexibility is required to suit the needs of the business

Roles within the retail team will include working on our tills, interacting with customers and replenishing our shelves. On occasion, all members of the team will need to work across all these functions at different times

Participate in cover of the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.