Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Radiodetection is a global leader in the design and development of equipment and software used by utility companies to install, protect, and maintain underground infrastructure networks. Through precision and magnetic locators and ground penetrating radar, we help prevent damage to infrastructure utilities and protect lives.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a UK Repairs Co-Ordinator, you will be critical to enhancing customer satisfaction and maintaining our reputation for excellence by providing exceptional customer support and problem-solving skills. As one of the primary contacts for repair/service customers, you are responsible for ensuring the smooth processing of service/repair bookings, processing quotes, dealing with enquiries and customer complaints. The successful UK Repairs Co-ordinator, will have strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
1. Customer Service
• Booking in customers’ orders and quotations via phone and email
• Arranging collections
• Raising quotations
• Co-ordinating with the Service department, customers, and other team members
• Ensure all quotations and orders are dealt with accurately and in a timely manner
• Update information in CRM and IFS
• Develop and build relationships with customers and the team
• Assisting other team members covering holiday/sickness
• Provide support to external sales teams
• Reception cover
• All other duties as appropriate
2. Order Processing and Documentation:
• Review purchase orders submitted by customers to ensure matches order
• Process customer service/repair orders accurately and efficiently in system, ensuring adherence to company policies and procedures
• Maintain accurate customer records and order information in company database
• Communicate all requests for expedited orders to appropriate parties
• Liaise with other internal departments to coordinate service and resolve any issues or delays
• Establish reminders for necessary follow ups and ongoing monitoring of outstanding service items.
3. Continuous Improvement:
• Assist in identifying and implementing process improvements to enhance customer satisfaction and operational efficiency
• Provide feedback and insights on customer interactions to improve customer service practices
• Stay updated on product knowledge and company updates to provide accurate and relevant information
• Participate in other projects as assigned that relate to the overall goals of the department and organisation.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Preferred Experience, Knowledge, Skills, and Abilities
• Strong verbal and written communication skills, with the ability to explain clearly, concisely, and professionally
• Detailed oriented approach, ensuring accuracy in data entry and order processing
• Professional and courteous demeanor with conflict resolution abilities to address customer issues with a positive attitude, patience, and respect
• Self-directed and organized, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment
• Ability to work collaboratively in a team-oriented environment
• Proficiency in basic mathematical skills
• Prior experience in a customer service environment
Education & Certifications
• GCSE level and above
Travel & Working Environment
• Call Center environment
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
Why you should join us
We know that the well-being of our employees is integral. Our benefits include:
Generous holiday with ability to buy/exchange, enhanced maternity, paternity and adoption leave Access to competitive insurance plans (including medical, dental and travel), cycle to work and free parking from your first day Generous life assurance and employer contributions to company pension plan Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.