We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from. Apply now Meet the team As the Mexico Head of Customer Services & Delivery CS&D you'll be instrumental in steering our CS&D strategy within Mexico. Your leadership will be pivotal in ensuring the successful delivery of a diverse range of services including professional services and expert consulting to innovative solutions. We are looking for an individual who can drive customer success adoption and delivery excellence while maintaining a sharp focus on profitability and employee trust and engagement. What you will do Key Responsibilities Leadership Understand and communicate the SAP strategy effectively fostering a clear vision for the future within your region and among customers. Align CS&D strategy with Regional CS&D objectives and promote adoption across all segments. Represent SAP and CS&D in internal and external events partner engagements and customer interactions. Demonstrate strong leadership at both strategic and tactical levels with a keen understanding of the SAP market and competition. Delivery Excellence and Management Drive executional excellence consistently achieving results and exceeding targets. Champion transparency in overseeing engagements from bid to completion collaborating closely with various stakeholders. Monitor revenue margin and contribution closely taking corrective action as needed to meet commitments. Evaluate complex situations accurately identifying viable solutions that align with SAP objectives. Operational Excellence Ensure transparency and predictability in business operations while upholding the highest standards of integrity and compliance. Track and realize financial targets and other key performance indicators KPIs at each level of the P&L. Effectively manage workforce resources including supply demand and forecast management. Sales and Business Development Develop a clear Go-to-Market strategy in collaboration with the Customer Success teams. Identify and capitalize on business growth opportunities within Mexico deploying solutions aligned with customer needs. Collaborate with Service Portfolio Management to drive success with new service offerings and delivery models. Team Management Coaching & Mentoring Execute the people agenda aligned with SAP strategy and CS&D priorities setting clear team goals linked to Market Unit objectives. Monitor team performance recognizing high performance and rewarding accomplishments. Serve as a mentor and advisor to leaders within the organization providing guidance on corporate politics client relations and delivery excellence. What You Bring Experience & Language Requirements Strong strategic thinking and decision-making skills. Profound understanding of Digital Transformation and its impact on customer business particularly within the SAP ecosystem. Exceptional communication and networking skills with the ability to interact effectively with high-level executives. Experience managing geographically and culturally diverse teams. Flexibility integrity and confidentiality in all aspects of work. Proficiency in Spanish and English both verbal and written. Ability to simplify complex situations and drive action effectively. Strong stakeholder management and influencing skills with a focus on Customer Success. Proven experience leading cross-functional teams and managing sizable P&Ls. Familiarity with SAP solutions and industry-specific business processes. Bachelors degree or equivalent work experience MBA highly desirable. Join us in driving customer services and delivery excellence within our dynamic CS&D Role in Mexico. We build breakthroughs together SAP innovations help more than 400000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with 200 million users and more than 100000 employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP we build breakthroughs together. We win with inclusion SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical andor mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers@sap.com For SAP employees Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA MFVetDisability Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID 393093 Work Area Consulting and Professional Services Expected Travel 0 - 60% Career Status Executive Employment Type Regular Full Time Additional Locations LI-Hybrid.