Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific InformationEmployment Type: 1 year Fixed Term contractWork Arrangement: Hybrid; 1-2 days a week on-site (flexible)Shift Schedule: Day Shift (8:00 am to 5:00 pm / 9:00 am to 6:00 pm)Office Location: Seven/NEO Building, 5th Avenue, Bonifacio Global City, Taguig City, PhilippinesDiscover Impactful Work:

This role is focused on delivery of the day-to-day HR related queries within the Colleague Services / HR Shared Service Center, specifically dedicated to the Tier 1 level support. The role ensures quality of service and operational performance by working within the detailed processes and working with appropriate metrics and dashboards. This role is the first line of support of HR inquires that come in via various channels (self service, phone, and chat).

A day in the Life:Delivers first line support for HR inquiries across the spectrum of the employee lifecycle from new hires to employees leaving the business by either providing direct resolution or routing the inquiry to the appropriate department to address accordingly.Learns company HR policies and programs, as well uses past experiences, to answer general employee inquiries.Collaborates with other subject matter specialist and field HR representatives to resolve employee issues in a thorough and timely manner.Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.Achieves stated performance measures and adheres to established customer service standards.Performs special projects as assigned and led by a supervisorKeys to Success:EducationA Bachelor's degree in Human Resources, Psychology, or a related field is an advantage, but candidates from other courses are also considered.ExperienceOpen to fresh graduates, as this is an entry-level position.Previous experience in customer service, call centers, or HR Shared Services/HR-related roles is preferred but not required.Comfortable handling calls, chats, and processing HR-related tickets.Prior experience that demonstrates the necessary knowledge, skills, and abilities to perform the role (typically less than one year).Knowledge, Skills, AbilitiesAbility to research, interpret, and communicate HR policies, procedures, and programsAbility to deliver exceptional customer care via telephone, chat, and emailCritical thinking, problem solving, and judgment skills/ works independentlyPositive demeanor and willingness to learnPossess good listening skills and perseverance to work with all types of employeesIndividual should have high energy with the ability to coordinate/prioritize workloadFluent in reading/ writing/ speaking english; other languages skills a plusExcellent social skills needed with the ability to communicate well in a diverse work environmentProficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting application.Physical Requirements / Work Environment Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.May collaborate with others to gather and handle sensitive information, engaging with diverse groups.Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.Performs a wide range of variable tasks as decided by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.Regular and consistent attendanceBenefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!