Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Case Manage 10 VA families and 10 LAHSA families referred to Westwood Transitional Village (WTV) and provide supervision and support to each family while residing here. Case Manager will also conduct outreach, provide information and referral services, supportive counseling, classes, and group facilitation, provide when needed, transportation and other services as requested.

Essential Functions

Identify and contact potential participants through outreach and referral arrangements with outside agencies. Conduct comprehensive needs assessments and facilitate the intake of eligible families with the program. Work with families, other key staff and referring agencies as appropriate to develop an individualized case plan. Meet weekly with each family to assess their needs and monitor progress in completing the action steps and accomplishments of personal objectives in the case plan. Guide and facilitate the family’s participation in supportive services, provide advocacy and support, update and modify the case plan to reflect changing needs. Assist families in identifying, securing, and maintaining jobs and affordable permanent housing in the community. Work with the families in planning an exit strategy and aftercare plan prior to discharge upon completion of the program, including identifying housing placement and continuing linkage with community services. Participate in meetings with staff, including those for the purpose of case management reviews and program evaluation. Establish and maintain confidential case files for participants and prepare required statistical reports for program management. Timely input date into LAHSA and VA data systems. Drive WTV vehicles when needed for WTV purposes, completing appropriate vehicle compliance checks and paperwork. Prepare and perform exit reports on families moving out. Perform other duties as assigned.

Working Conditions

Ability to walk, stand, bend squat climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 50lbs. Ability to grasp, push, pull objects such as file cabinet drawers and reach overhead.  Ability to operate computer, fax, and telephone.

Minimum Qualifications    

Bachelor’s degree in human services or related field or equivalent services. At least two years’ experience working with at risk/homeless families. Current Ca driver’s license and clean DMV Criminal background check is required. Understand and support the Mission of the Salvation Army. TB test required. Certification for Protect the Mission Must be able to work independently.

Skills, Knowledge & Abilities

Full understanding of the ethics of social service delivery to include commitment to client welfare, informed consent, cultural competency, social diversity, property boundary setting, confidentiality, etc. Knowledge of available services in network of care. The capacity to work as a team member and independently. Excellent verbal, written and interpersonal communication skills. Respect and concern for the cultural diversity of families and individuals served by the agency.