This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Who we are
We deliver a world-class account services management experience, through a trusted advisory and account ownership. Transforming complex IT into clear, actionable insights and unlocking maximum value through innovation, operational excellence and automation. Our Global Delivery Center (GDC) mission is to provide unparalleled account services management by fostering trust and accountability in every client relationship. We strive to simplify the complexities of IT, transforming them into clear, actionable insights. Through continuous innovation, collaboration, operational excellence, and the power of automation, we aim to unlock maximum value for our clients, empowering them to thrive in a dynamic technological landscape. Our values: Customer Centricity, Diversity, Integrity & Accountability, Operational Excellence, Proactive Leadership, Empowerment & Growth, Collaboration & Teamwork.
Job Family Definition
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Management Level Definition
Applies entry level of subject matter knowledge to solve a variety of common business issues.Works on problems of moderately complex scope. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies.Evaluates unique circumstances and makes recommendations.
How you will make your mak:
Apply technical knowledge to operate a technology area or customer group with moderate risk/complexity.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve most technical incidents independently within your technical area after training
Work with team members to resolve more complex incidents.
Identify potential escalations and alert management proactively.
Build strong relationships in assigned accounts.
Identify additional services that could lead to future service revenue growth.
Manage small projects/programs in the team.
*job specific graduate training provided after onboarding*
About you:
Bachelor's degree in a technical field (preferred) within the past year in computer science, engineering, project management.
Advanced Written and Conversational English for effective communication with clients and team members.
Basic Microsoft Office Skill for basic documentation and presentation needs.
Customer Facing Service & Management: Experience managing both internal and external customer interactions to ensure satisfaction and service excellence.
Strong interest in technology and willingness to learn.
Relationship Building in Remote Environments: Ability to develop meaningful relationships, networking, and building rapport and trust in a virtual setting.
Resilience and Adaptability: Demonstrated ability to remain flexible and respond effectively to changing circumstances and challenges.
Detail-oriented with strong time management and organizational skills.
Agile Thinking: Capability to think critically and creatively to solve problems quickly.
Ability to work independently and collaboratively within a team
Demonstrates a tech-curious attitude with strong critical thinking skills, enabling the identification of solutions in challenging situations while effectively managing conflicts to maintain a positive atmosphere.
Additional Skills
Experience handling IT projects or in a technology related field.
Six Sigma, Kaizen or any process improvement experience.
Customer Relationship Management (CRM) - SalesForce / S4 Hana.
Infrastructure as a Service (IaaS)
Certification: ITIL 4, PMP, Scrum.
French
Professional experience
Change Management
Additional Skills:
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
ServicesJob Level:
Entry
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.