At Ericsson Romania, we seek energetic, results-oriented individuals with a passion for problem-solving and a desire for continuous personal and professional development in the telecommunications industry
 

You will:
•    Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
•    Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.
•    Be responsible for opening of customer trouble tickets and to receive orders request, in various types of applications.
•    Detect any events related to specific services performance or quality provided to the customer, to report them and act accordingly, in order to tackle them.
•    Initiate functional issues of incidents, trend analysis of end user performance and faults to early identify customer incidents or problems

 
To be successful in the role you must have:
•    Good understanding of telecommunication networks ( RAN, Core, TX)
•    6 months previous experience on a similar role in Front Office/Customer service area.
•    Proficiency in English
•    Ability to react quickly, with very good communication and collaboration skills.
•    Perseverance, interest in documenting and problem solving, practical spirit, ambition, self-confidence.
•    Analytical technical thinking.
•    Availability to work in 24/7 shifts with 80% of the time in the office.

We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.

Here are some of our benefits:
•    25 + vacation days and additional 2 days off per year for personal time;
•    Flexy time and hybrid ways of working, with additional support for home office from the company;
•    Medical subscription for you and your close family;
•    Life and accidents insurance coverage;
•    Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
•    Short and long term variable pay plans available company wide;
•    Other programs: 
- rewards and recognition program to appreciate and be inspired by others;
- refer a friend and choose to work with those close to you;
- internal communities of CSR Volunteers and sports teams;
•    Learning platforms and programs to develop your skills, as well as curated external content from various libraries.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

*Li-post

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Romania (RO) || Bucharest

Req ID: 754945