Job description

1st line Support Consultant (Business Central)

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About Us:

A leading Microsoft Partner specializing in Microsoft Business Central solutions. The mission is to empower businesses with innovative technology while fostering a supportive and collaborative work environment. We value professional growth, and we're dedicated to helping our team members achieve their career aspirations through comprehensive training and Microsoft certifications. Join a team of professionals who are passionate about technology and committed to excellence.



Responsibilities:

* Act as the first point of contact for clients, providing support and resolving technical issues related to Microsoft Business Central.
* Diagnose and troubleshoot user queries, escalating complex issues to 2nd line support when necessary.
* Assist clients with system configurations, basic customizations, and updates.
* Collaborate with the team to ensure timely resolution of issues and high client satisfaction.
* Document support cases and maintain accurate records in our support system.
* Stay updated on the latest features and updates in Microsoft Business Central.



Skills and Experience Required:

* Understanding of Microsoft Business Central or ERP systems
* Strong problem-solving and analytical skills.
* Excellent verbal and written communication skills.
* A proactive and customer-focused approach to issue resolution.
* Ability to work both independently and as part of a team.
* IT qualifications or certifications are a plus but not essential.



Offer:

* A clear career path with opportunities for professional growth and promotion.
* Full support for gaining Microsoft certifications.
* Private healthcare.
* Company pension scheme.
* Flexible working options (remote or hybrid).
* Generous annual leave entitlement.
* Regular team-building activities and a positive, inclusive work culture.Apply