**Overview:** The Banking Services Operations Development Program enables participants to gain in-depth professional and analytical experience with development of leadership and collaborative skills through a defined and customized immersive program. Program participants will gain experience in higher level operational aspects of Banking Services, work on projects, and provide analytical and operational support under guidance of a manager or more senior analyst. **Banking Services Support Overview:** Banking Services Support provides guidance and knowledge for services necessary to the business lines to maintain pace in an ever-changing environment, including projects, process and systems support. A key focus of this team is to build a relationship management approach for these support services, where business needs can be properly prioritized and tracked for completion. We also have responsibility for several programs critical to Banking Services, including the Operational Risk and Control Assessment (OCRA). **Primary Responsibilities:** + Develop and produce routine departmental reports and spreadsheets, including but not limited to, project or product strategy analyses, historical reporting and workflow and financial analyses. + Complete routine analysis and judgment-based work over a single or a few closely related disciplines to support business decisions. + Complete routine data review, research and/or reconciliation. + Take a lead role in drafting and editing procedures for assigned area of Banking Services. + Support user certifications and obtain documentation necessary for departmental audits. + Participate in planning, testing, and implementing new projects, systems, products and regulatory changes within assigned area of Banking Services. + Assist with technical troubleshooting and escalations, coordinating with business partners, vendors and technology to address issues for the team. + Participate in Banking Services Operations Development Program activities. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** Work visa sponsorship is not offered for this role. **Supervisory/Managerial Responsibilities:** No supervisory responsibilities. **Education and Experience Required:** Minimum 4 years’ higher education and/or relevant work experience Outstanding written and verbal communication skills Demonstrated interpersonal skills Demonstrated analytical skills Proficient in the use of Personal Computers including word processing, spreadsheet, presentations and industry-specific software **Education and Experience Preferred:** Bachelor’s degree and a minimum of 1 year relevant work experience **Physical Requirements:** M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.