Job Title: 2025 Workforce Management GVPTP Job Description The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy. **Responsibilities** + Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards + Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes + Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met + Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team + Lead the development of forecasts, resource plans, and schedules for new programs + Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred + Experience with forecasting, capacity planning and scheduling software tools + Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates + Advanced Microsoft Office skills + Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment + Demonstrated ability to mentor, coach and provide direction to a team of employees + Demonstrated ability to take initiative and ownership with focus on continuous improvement + Excellent attention to detail + Demonstrated ability to foster customer service disposition and sense of professionalism for self and team + Solid understanding of the organization's business operations and industry. Demonstrated business acumen + Demonstrated ability to comprehend, analyze, and interpret **Qualifications** + 3+ years of experience in a similar role + Proficiency with Microsoft Office + Strong organizational and communication skills + Strong ability to multitask + Comfort working with multiple groups within business \#LI-DNI Location: PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**