Your job in a nutshell:

 

You will be responsible for providing technical support and ensuring the smooth operation of Windows, Linux, Database and Applications - based systems. In this role, you will troubleshoot and resolve issues and monitor system performance.

 

What will you be doing:

Executes activities as scheduled in daily production planner. Executes workflow tasks and keeps tickets up to date. Analyses and solves incidents and requests or escalates them to the appropriate support team. Analyses the root cause, when applicable, defines and executes actions on how to solve problems. Reports to the Shift Lead and or Manager. Executes daily production, maintenance and housekeeping activities, based on daily production planner and as defined in production handbooks / work instructions/ Docs, e.g. check back- ups and log files, perform system & security checks Perform all Infrastructure/Application and Business process monitoring checks and raise the Incident for Critical/Warning and Unknown alerts Incident resolution with the help of work instructions Provide 1st Level support for the tasks with the help of work instructions. Act on known issues and escalate all new issues to support team by creating the ticket in ticket logging tool. Executes workflow tasks and keeps ticketing tool requests up to date Monitors, analyzes, and solves incidents or escalates them to the appropriate support team

 

Requirements:

Excellent command of French (minimum level B1); Basic knowledge of Windows, Linux, Database and Applications   Ability to work in shifts, providing 24/7 support; Strong teamwork skills; Methodical and disciplined approach to work; Excellent communication abilities; Initiative and good learning abilities; Hybrid – Availability 1 day/week presence at Timisoara Office.

 

Rewards and benefits:

Join the ranks of tech champions: in groundbreaking digital projects, where you craft the future of technology and positively impact our clients and society; Wellbeing programs & work-life balance - integration and passion sharing events; Opportunities for professional growth and career advancement; Remote and hybrid working possibilities; Benefits platform –culture, shopping, sport; Continuous learning programs and online courses; Extra vacation for significant moments; Possibility to participate to charity and eco initiatives.

 

 

If you're ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on jobs.atos.net.

 

 

Join our phenomenal tech defenders’ team to build a safer digital world together!