Job Description:

Functions

Action all tickets to ensure all tickets are updated/closed in a timely manner as per the SLA.Answer all calls and transfer to relevant parties and answered within 3 rings.Meet daily/weekly/monthly targets/KPI’sAll emails are responded to within 30 minutes of receiptTake corrective action and communicate any errors to relevant partiesLiaise with both internal and external customersAttend daily internal meetingsMulti-task/Cross train across all accountsTrack hourly performance against preset targetsMaintain up to date knowledge of relevant systems (TIMS, SNOW etc.)Engineer booking and labelling with various suppliersProducing internal systems picking and label printing to Warehouse Team

Personal Skills, Knowledge & Experience

Previous work experience in an office environmentCompletion of background investigationStrong people skillsGood moral characterStrong people skillsMicrosoft office experience and proficient in Microsoft excelExcellent telephone mannerThe ability to communicate clearly and conciselyPositive work history and ability to maintain solid experienceAvailable to work extended hours as required

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.