2nd Line Engineer

Fareham, Hampshire

We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. This is a training role that will enhance skills of a talented technician in service support and provision of equipment to the military in support of training personnel to include provision, recording of solutions and providing repairs and continued service. We are looking for keen candidates with knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate. The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers (Military) and corporate partners. This position is located at Fareham, Hampshire. 

Your role will involve

The successful applicant may also engage in projects further afield from time to time, as well as be expected to support our other southern sites when required. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target SLA’s and KPI’s.

Your transferable skills and experience:

Experience as a 2nd line engineer NetBackup Active Directory / GPO / Replication SCCM / SCSM / SCOM Trellix Windows 10  Windows Services 2012/16/19

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in a service desk environment this could be the next opportunity for you.

Your benefits:

25 Days annual leave plus public holidays (3 flexible) Pension – Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work – employee discounts Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of a one stage interview.  

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion 

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