2nd Line Infrastructure Engineer (Night Shift)
Xerox
General Information Country United Kingdom Department PROFESSIONAL_SERVICES_CONSULTANCY Date Tuesday, April 1, 2025 Working time Full-time Ref# 20035224 Job Level Individual Contributor Job Type Experienced Job Field PROFESSIONAL_SERVICES_CONSULTANCY Seniority Level Associate Description & Requirements About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Job Summary:The primary function of the role of Infrastructure Engineer (Nights) is to provide support and manage infrastructure (including patching and maintenance) to clients systems. The individual should be comfortable liaising with Customers over the phone or email, provide technical guidance, perform IT service requests and be responsible for pro-active management of IT infrastructure through effective maintenance and monitoring. Infrastructure Engineers need to have a strong ability and confidence to work on infrastructure and must have the ability to work unsupervised on various software and networking capabilities.
This role will be on a shift pattern of 4 on, 4 off, with working hours 7PM – 7AM. Job Duties:
Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizationsRespond to client service requests by providing remote support within support agreement targets (SLAs)Provide monitoring and maintenance capability to clients, including patchingEssential Skills:
A good understanding of IT – particularly servers/infrastructure and networksActive DirectoryAn understanding of Virtualisation, including Hyper V or VMWareAbility to plan, organize and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multitask in a fast-paced environmentAt least two years of experience working in an IT support environment at a 2nd Line support level Preferred Skills:
Strong knowledge of VMWare/HyperV is hugely advantageousConnectWise Automate, ConnectWise Control, ConnectWise ManagePRTG and Logic Monitor – Network MonitoringMSP experience#LI-LL1#LI-REMOTE
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Job Summary:The primary function of the role of Infrastructure Engineer (Nights) is to provide support and manage infrastructure (including patching and maintenance) to clients systems. The individual should be comfortable liaising with Customers over the phone or email, provide technical guidance, perform IT service requests and be responsible for pro-active management of IT infrastructure through effective maintenance and monitoring. Infrastructure Engineers need to have a strong ability and confidence to work on infrastructure and must have the ability to work unsupervised on various software and networking capabilities.
This role will be on a shift pattern of 4 on, 4 off, with working hours 7PM – 7AM. Job Duties:
Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizationsRespond to client service requests by providing remote support within support agreement targets (SLAs)Provide monitoring and maintenance capability to clients, including patchingEssential Skills:
A good understanding of IT – particularly servers/infrastructure and networksActive DirectoryAn understanding of Virtualisation, including Hyper V or VMWareAbility to plan, organize and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multitask in a fast-paced environmentAt least two years of experience working in an IT support environment at a 2nd Line support level Preferred Skills:
Strong knowledge of VMWare/HyperV is hugely advantageousConnectWise Automate, ConnectWise Control, ConnectWise ManagePRTG and Logic Monitor – Network MonitoringMSP experience#LI-LL1#LI-REMOTE
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