Join Our Team as a Pega 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Specialist - CCB-CCM to join our dynamic. As a 2nd Line OPS Specialist, you'll play a crucial role in supporting operational activities and managing end-to-end ownership for critical business applications.

What You'll Do: Support the continuous health and availability of critical business applications.Participate in incident response efforts, addressing application-related alerts and tickets in adherence to SLA and KPI requirements.Conduct root cause analysis and document resolutions.Assist in cloud capacity planning and cost management to align resources with business needs.Create and improve automated monitoring tools and scripts with guidance from senior team members.Develop and enhance automated monitoring solutions.Provide troubleshooting support, utilize basic scripting skills, and help senior team members tackle complex technical issues.Support system startups, configurations, and maintenance.Build and maintain Grafana dashboards.Respond to critical incidents swiftly to restore services and keep systems stable.What We're Looking For: Graduation degree in technology or a related field.Intermediate skills in Unix/Linux and Shell Scripting and Web Services (SOAP and REST APIs), Tomcat, WebLogic, Core Java, ITIL, and Telecom Basics.Intermediate expertise in SQL/PL-SQL and AWS services (EKS, RDS, EC2, S3, ASG).Knowledge of containerization and orchestration (Kubernetes).Familiarity with DevOps tools and automation (Terraform, ArgoCD, Nexus, GitHub, Jenkins, Splunk).Competent in Python scripting and basic knowledge of PowerBuilder.Experience with oneITSM (Global Remedy) or TTWOS.Fluent in written and verbal English.Why Join Us? Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.Career Growth: Opportunities for professional development and career advancement.Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

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