Join Our Team as a Pega 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Specialist - OneDMS to join our dynamic team. As a 2nd Line OPS Specialist, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the DMS (Document Management System) application.

What You'll Do: Support the DMS application in the Vodafone DE production environment, ensuring operational stability and smooth functioning.Assist in analyzing, resolving, and documenting incidents and problems in line with Vodafone DE processes.Contribute to maintaining service delivery in line with Key Performance Indicators (KPIs).Assist in evaluating change requests by analyzing application and business impacts.Perform basic system checks and analyses to aid in proactive maintenance and suggest potential system improvements.Run predefined scripts and assist in developing simple tools for monitoring and automating basic operational tasks.Provide support during software migration.Collaborate with vendors and partners to address problem and service requests.Assist in conducting root cause analyses for production issues.What We're Looking For: Graduation degree in technology or a related field.Experience with managing and troubleshooting basic issues in Document Management Systems (DMS) and Customer Relationship Management (CRM) applications.Familiarity with Windows Server environments (2012, 2016, 2019, 2022).Basic ability to write and execute scripts using tools like PowerShell, DOS, or Perl.Familiar with Oracle, SQL, and PL/SQL for basic troubleshooting and scripting.Understanding of SOAP and REST methodologies and performance testing concepts.Basic knowledge of application performance tuning is an advantage.Awareness of cloud platforms such as AWS, Azure, or OCI.Familiar with IP addressing, DNS, firewalls, NAT, and proxy servers.Exposure to monitoring tools such as Datadog or Grafana is beneficial.Basic understanding of tools like GitHub for repository management.Awareness of microservices and distributed application architectures.General understanding of telecommunications is advantageous.Exposure to SQL query performance optimization is a plus.Fluent in written and verbal English; proficiency in German is desirable.Why Join Us? Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.Career Growth: Opportunities for professional development and career advancement.Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

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