2nd Line Engineer

Scotland, Clyde

We are looking for a talented Technician to join our 2nd line support team, able to provide technical support for all aspects of the IS training Delivery solution. The ideal candidate will have worked in a Desktop support background and some experience working with workstations and servers in a Windows Active Directory environment. You will be required to collaborate with lead technicians and work to time driven key performance indicators KPI’s).

Your role will involve:

Working within a local team of four and remote teams based at other sites around the UK and inter-team liaison will be an important aspect. This is also a customer facing role, working on site to provide support in the continuous use of various systems to ensure we are meeting our contractual expectations and maintain the training of armed forces personnel. You will help create processes and instructions for the team to ensure we have a competent knowledge base that will enable quick responses in maintaining the systems we are responsible for.

Due to the nature of our support requirements this is an office-based role. Our Hours of support are 0800-1600 Monday to Friday. There is no on-call requirement for this role.

Your experience

Experience of IT support and working within an ITIL environment. Microsoft Windows 10 Microsoft Server 2019 / WSUS McAfee/EPO Virtualisation (VMWare / V-Sphere) Active Directory Desirable Splunk NetApp Sharepoint CISCO / Juniper Network, Switches Knowledge of PDR/JSP’s

Higher level clearance will be required to fulfil this position, this will be a minimum requirement to be able to fulfil the role obligations.

Recruitment process

The recruitment process consists of one stages of interviews.

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