Black & McDonald’s Kansas City team is growing! If you are an independent, enthusiastic, and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. The Dispatcher is responsible for supporting the maintenance department with workflow management and field contact. Reporting to the Maintenance supervisor. This position requires excellent interpersonal skills, a high degree of accuracy and basic knowledge of Microsoft Excel.

Main Duties

Responsible for updating work order coding and entering field comments Assist in managing work order flow/scheduling for all maintenance contracts Closing out work orders Assist with inventory transactions (receiving, posting, etc) Work directly with the call centers, customers, and citizens for light out calls Create work orders from multiple sources Communicate with field personnel regarding repairs Ensure the dispatch performance criteria of the contracts are met High customer service level required Security camera review Fill in on occasion to cover shifts for other team members Other duties as required

Employment Requirements

Hours for the shift are 3:00 pm – 11:00 pm, Monday through Friday. Additional hours as needed to cover open shifts, including holidays Communicate clearly both verbally and in writing with all levels in the organization and with outside clients. Must be a self starter, able to work alone and with others and to handle multiple tasks. Proficient in the use of Microsoft applications (Excel, Word and Outlook) Cover shifts on weekends and holidays