311 Dispatch Manager S2HB Outreach, 90 Sands Street, Brooklyn, New York, United States of America Req #2745 Monday, September 16, 2024 ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness. But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home. Reporting to the 311 Dispatch Manager, t he 311 Dispatcher is a part of the 24/7 Street to Home Brooklyn and Queens outreach program working to address homelessness and related activity in all of Brooklyn and Queens. The 311 Dispatcher receiv e s incoming 311 calls that are routed to the program from New York C ity’s main 311 system. The 311 D ispatch er position is a 24/7/365 position and the incumbent will be assigned shifts that are generally broken down as follows 12am-8am, 8am-4pm, and 4pm-12am. The 311 D ispatcher receive s calls, document call information, and deploy appropriate outreach response teams . The 311 D ispatcher interact s with callers, New York City’s 311 personnel, employees from the Mayor’s Office , the Department of Homeless Services, and program staff . This position has a 35-hour work week. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Respond to incoming 311 calls + Ensure deployment of outrea ch response team + Close out 311 calls with the caller a nd appropriate City agenc ies + Record 311 call data + Complete f iling, p aperwork , data entry as needed + As part of a team, achieve performance targe ts with regards to 311 responses + Perform other related duties as assigned MINIMUM QUALIFICATIONS: + Bachelor’s Degree or equivalent experience + Experience in customer service + Excellent interpersonal, problem sol ving, verbal and written skills + Ability to communicate an d work with diverse populations + Detailed oriented and highly organize + Bilingu al Spanish/English is preferred + Excellent computer skills, including proficienc y in Microsoft Word and Excel. + Familiarity with Access-based databases and the ability to learn new programs are preferred EOE/M/F/Vet/Disabled Other details + Pay Type Hourly Apply Now + S2HB Outreach, 90 Sands Street, Brooklyn, New York, United States of America