330 TECH RECORDS SPEC 1 2441 Posting Begin Date: 2025/01/14 Posting End Date: 2025/01/28 Work Type: Full Time Location: Pocatello, ID, United States Minimum Salary: 17.33 Maximum Salary: 21.00 Pay Rate Type: Hourly Description State of Idaho Opportunity Applications will be accepted through 4:59 PM MST on the posting end date. The Idaho State Police is seeking applicants to fill a Technical Records Specialist 1 position in District 5 Patrol. This position provides a variety of records support functions; reviews and process documents; determines and explains compliance with laws, rules, regulations, and policies and takes appropriate action; maintains a manual or computerized records system; performs related work. PLEASE NOTE: The successful applicant will be required to complete a background investigation and polygraph examination. Please review the ISP Drug Policy (https://isp.idaho.gov/hr/drug/) and ISP Grooming and Appearance Standards (https://isp.idaho.gov/hr/grooming-appearance/) . NATURE AND SCOPE: Incumbents gather information, make decisions, resolve problems, and respond to inquiries. They utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments. Incumbents conduct involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information. Incumbents perform specialized support work that involves an in-depth knowledge of the program. Incumbents generally review, evaluate, approve, and process records and/or documents; determine acceptability or conformance to eligibility requirements according to rules, regulations, statutes, and program policies and procedures; explain requirements, processes, and procedures to customers; manipulate and update manual and/or computerized records systems; and develop reports. EXAMPLE OF DUTIES: + Provide office support functions requiring an in-depth knowledge of assigned program areas. + Maintain a physical and electronic Records Management System to include data entry, proofreading reports for accuracy ensuring they are NIBRS compliant, communicating, and reconciling discrepancies, and maintaining records management processes following policies and procedures. + Fulfill public records requests and interagency requests for information as required by Idaho Statute, redact records as required, collaborate with law enforcement partners for appropriate responses, and use exemptions appropriately. + Provide excellent customer service related to Idaho State Police operations, answer incoming phone calls, monitor, and respond to email inquiries from the general public. + Process records documents including but not limited to court charging documents, incidents, towed and abandoned vehicles. + Use a variety of Windows based computer programs such as Word and Excel to compile statistical data and reports. + Other duties as assigned to include scheduling appointments, ordering supplies, manage inventory, local errands to the post office or bank, assist with mission critical operations, and maintain a clean and organized office environment. + May be exposed to graphic or disturbing images associated with incidents. + The incumbent will use some programs on a regular basis that are agency specific and may include Tiburon, Tyler Technologies: Public Safety Solutions, Axon, JustFOIA, E-Impact, ICourt, Luma, SWET, and the Microsoft Office Suite. MINIMUM QUALIFICATIONS: EXPERIENCE: + Monitoring a records system to identify and correct errors + Researching a variety of sources to resolve problems + Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments + Entering and retrieving data using a computerized records system MQ SPECIALTIES: EXPERIENCE: + Storing, retrieving, and compiling information in a report format using database software + Typing 40 words per minute + Working with sensitive or restricted data + Using Microsoft Office Suite software: Outlook, Word, Excel, Access, TEAMS + Cash handling, balancing, and reconciling + Experience working in law enforcement agency entering Uniform Crime Reporting (UCR) and National Incident Based Reporting Systems (NIBRS) data into computer-based system BENEFITS: The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.* EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations.