The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain. The main tasks will be management, control and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers.
The 3PL Operations Manager will be responsible for both launch and improvement projects and will contribute to the development of Amazon’s flexible & customer-centric fulfillment.

Key job responsibilities
- Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL)
- Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
- Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
- Prioritize projects and software feature requests, evaluate and set stakeholder expectations
- Ensure for each integration that requirements and resources both internal / external are available to deliver success
- Work closely with technical development teams to deliver features which are customer-focused, scale able, auditable and iteratively developed
- Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
- Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale