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City Bristol State/Province Bristol Country United Kingdom Department PROFESSIONAL_SERVICES_CONSULTANCY Date Thursday, January 2, 2025 Working time Full-time Ref# 20034580 Job Level Individual Contributor Job Type Experienced Job Field PROFESSIONAL_SERVICES_CONSULTANCY Seniority Level Associate Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Job Summary:

The primary function of the role is to act as Third Line Technical Analyst that takes ownership of escalated IT support calls, either highly technical or high priority. The individual should be comfortable liaising with Customers in person, over the phone or email, provide technical guidance, perform IT service requests, approve IT change requests, and be responsible for pro-active management of IT infrastructure through maintenance and monitoring.

Third Line Technical Analyst needs to have a high-level ability to work on network infrastructure topology and support and must have the ability to work unsupervised on various software and networking capabilities including VMWare and Windows server infrastructure, Office 365, and other tools/applications.

This position requires regular visits to client sites.

Job Duties:

Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizationsRespond to Client service requests by providing desktop and server support within support agreement targets (SLAs)Operating System installation for Windows Servers and Desktop systems as well as proactive management of Client networks and serversProvide 2nd and 3rd level contact and problem resolution to hardware, software and applications issues for customersProvide monitoring and maintenance capability to clients, including patching 

Essential Skills:

A high-level understanding of IT and networksKnowledge of desktop, server, and printer hardware and their componentsKnowledge of networking technologies and topographyOffice 365 and AzureMicrosoft Windows Operating System and ServersActive Directory / Azure Enta IDDNS, DHCPMicrosoft ExchangeRemote DesktopVMWare ESXi / Hyper VServer Clusters and SAN topologyEmail Relay and antispamStrong analytical, logical, and troubleshooting skills
Strong efficiency skills, with the ability to multitask in a fast-paced environment

 Preferred Skills:

Citrix XenDesktop, XenApp and XenServerVeeam Backup and RestoreStorage/SANs – preferably NimbleConnectWise Automate, ConnectWise Control, ConnectWise ManageSonicWall and Fortigate FirewallPRTG and Logic Monitor – Network Monitoring

Required Experience:

At least four years of experience working in an IT support environment, either at Third Line Level or High Second Line level.Must have a high level of Infrastructure and Networking knowledge.

Preferred Experience:

Microsoft MCP or equivalent qualificationMicrosoft MCSA, MCSE or equivalent qualificationCitrix CCA, CCP, CCE or equivalent qualificationVMWare VCA, VCP, VCAP, VCIX, VCDX or equivalent qualificationITIL Foundation Level 3/4IT related degree
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