The Technology Logistics Center (TLC) Supply Chain Operations Supervisor is responsible for organizing and directing the daily activities of the TLC Operation in Smyrna, TN. The main responsibility of a Supply Chain Supervisor is to manage, develop and guide operational employees to ensure their ability to provide outstanding results and execute tasks effectively. Supervisors will also be accountable for ensuring employees are meeting quality/safety standards as they relate to the operational work standards and calculating performance metrics.

Primary Responsibilities:

•\tEvaluate Staffing Levels to ensure that safety, quality and production plans are met
•\tMentors, coaches, and trains repair technicians with existing and new procedures as they are implemented.
•\tEnsures that all repairs meet or exceed repair standards.
•\tSupervise a team of technicians that inspect, triage and test defective wireless electronics.
•\tEnsure training is complete for new and existing employees to process updates and changes
•\tReview and Evaluate teams daily to ensure processes and accountability measures are in place
•\tConduct monthly 1x1 discussions/performance reviews with employees to ensure they understand current and future targets
•\tCollaborate with your team and peers on continuous improvement activities and efforts across the department and ensure that continuous improvement is being conducted.
•\tExposure/Experience with Lean Concepts (PDCA, Kaizen, Point Kaizen, MDI and Root Cause Analysis)
•\tReview Operational Work Instructions to make sure that your department is compliant
•\tLead daily team meetings to provide information about daily targets, process and procedure updates, company news and any additional information that is pertinent for employees to complete their job
•\tMeet or Exceed inventory accuracy metrics for your department
•\tPromote and Adhere to Asurion Core Values daily for self and team
•\tPromote and Adhere to the Employee Handbook daily for self and team
•\tCompile reports regarding your department’s activities to ensure that your daily plan matches what is needed
•\tEnsure daily targets to internal and external customers are met daily
•\tEnsure request from Global/Local HR request are completed on time (compliance courses, workday and etc)
•\tEnsure Payroll systems are accurate and updated daily
•\tEnsure internal departmental databases are updated daily
•\tPerform other duties/projects as assigned by Asurion Leaders
•\tEnsure Employee Handbook and Site-Specific Policies are enforced and accountability held for self and team
•\tAny other duties assigned by Leadership based on business needs/customer risk

Qualifications/Skills/Knowledge:

•\t4-year degree or equivalent leadership experience
•\tExperience with Warehouse Management Systems
•\tWarehouse/Manufacturing Experience
•\tDemonstrate the ability to understand and apply problem solving techniques in day-to-day activities
•\tHigh energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment
•\tStrong communication and presentation skills
•\tMust be able to work with a well diverse teams
•\tComputer skills in Microsoft Office Suite (ex. Excel, PowerPoint)
•\tMust be able to multi-task within a fast-paced environment
•\tRespect core values of Asurion and comply with the Company's policies and procedures

Location:
•\t1850 Midway Lane, Smyrna, TN 37167
Shift:
•\tShift 3 – Friday – Sunday (530am – 600pm)
•\tOvertime as required


Physical Demands:
•\tBending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.

Work Environment:
•\tSpecific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
•\tVocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients
•\tHearing is required to perceive information at normal spoken word levels and in environment with loud machinery
•\tExposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work
•\tExposure to various materials including cardboard, various metals and plastics
•\tExposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts
•\tExposure to tools or material with sharp edges which may involve the risk of injury

The Technology Logistics Center (TLC) Supply Chain Operations Supervisor is responsible for organizing and directing the daily activities of the TLC Operation in Smyrna, TN.  The main responsibility of a Supply Chain Supervisor is to manage, develop and guide operational employees to ensure their ability to provide outstanding results and execute tasks effectively.  Supervisors will also be accountable for ensuring employees are meeting quality/safety standards as they relate to the operational work standards and calculating performance metrics.

Primary Responsibilities:

Evaluate Staffing Levels to ensure that safety, quality and production plans are metMentors, coaches, and trains repair technicians with existing and new procedures as they are implemented.Ensures that all repairs meet or exceed repair standards.Supervise a team of technicians that inspect, triage and test defective wireless electronics.Ensure training is complete for new and existing employees to process updates and changesReview and Evaluate teams daily to ensure processes and accountability measures are in placeConduct monthly 1x1 discussions/performance reviews with employees to ensure they understand current and future targetsCollaborate with your team and peers on continuous improvement activities and efforts across the department and ensure that continuous improvement is being conducted.Exposure/Experience with Lean Concepts (PDCA, Kaizen, Point Kaizen, MDI and Root Cause Analysis)Review Operational Work Instructions to make sure that your department is compliantLead daily team meetings to provide information about daily targets, process and procedure updates, company news and any additional information that is pertinent for employees to complete their jobMeet or Exceed inventory accuracy metrics for your departmentPromote and Adhere to Asurion Core Values daily for self and teamPromote and Adhere to the Employee Handbook daily for self and teamCompile reports regarding your department’s activities to ensure that your daily plan matches what is neededEnsure daily targets to internal and external customers are met dailyEnsure request from Global/Local HR request are completed on time (compliance courses, workday and etc)Ensure Payroll systems are accurate and updated dailyEnsure internal departmental databases are updated dailyPerform other duties/projects as assigned by Asurion LeadersEnsure Employee Handbook and Site-Specific Policies are enforced and accountability held for self and teamAny other duties assigned by Leadership based on business needs/customer risk

Qualifications/Skills/Knowledge:

4-year degree or equivalent leadership experienceExperience with Warehouse Management SystemsWarehouse/Manufacturing ExperienceDemonstrate the ability to understand and apply problem solving techniques in day-to-day activitiesHigh energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environmentStrong communication and presentation skillsMust be able to work with a well diverse teamsComputer skills in Microsoft Office Suite (ex. Excel, PowerPoint)Must be able to multi-task within a fast-paced environmentRespect core values of Asurion and comply with the Company's policies and procedures

      Location:

1850 Midway Lane, Smyrna, TN 37167

Shift:

Shift 3 – Friday – Sunday (530am – 600pm)Overtime as required

     Physical Demands:

Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.

     Work Environment:

Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focusVocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clientsHearing is required to perceive information at normal spoken word levels and in environment with loud machineryExposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift workExposure to various materials including cardboard, various metals and plasticsExposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forkliftsExposure to tools or material with sharp edges which may involve the risk of injury